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NEUTROGENA® One Step Gentle Cleanser, 5.2 Oz

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1 2 3 4 5 4.79 of 5

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Product Ratings & Reviews (66 reviews)
1 2 3 4 5
66 reviews 97% recommend this product Write a review

Average Ratings

Overall
1 2 3 4 5
4.8
1 - 8 of 66 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
5 days 6 hours ago

Please bring this product back

Review Questions: 
Received as a Free Sample: No
Gender: Female
Age: 35 to 44 years old
Review Text: 
I feel in love with this product I originally live in Staten Island New York..Going thru ge airport they took my neutrogena foaming face wash because it was Not trial size..Anyways forcing me when I got to Miami to look for something to wash my face...That’s when I found one step gentle cleanser at CVS...My skin was glowing while I was on vacation..Arrived back to NY, and immediately begin to search where I could get another bottle found out they sell it at Target...Make a long story short the next thing I knew I couldn’t find it anyway...Please bring this product back I’m sure on the behalf of myself and all the other woman who has used this...It is a Keeper!! I’m
Nickname: 
Pelle
Location: 
Staten Island, New York

Pelle Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena Team, Customer Service 4 days 21 hours ago
Thank you for reaching out about this! Our One Step Gentle Cleanser was discontinued earlier this year due to many marketing factors. We'll make sure that our product development team knows that you'd like to see it make a return in the near future. Thanks again, and let us know if we can help you with anything else!
Helpfulness Count: 
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Rating: 
1 2 3 4 5
Submission Date: 
1 month 1 week ago

Why are you reinventing the wheel??!!??

Review Questions: 
Received as a Free Sample: No
Gender: Female
Age: 55 to 64 years old
Review Text: 
This product is F A N T A S T I C! It does what it says. My face Feels clean and looks great. I've tried just about every cleanser out there and have only been amazed by one - this one! I've tried your other products for cleansing...they're "ok". If this doesn't come back I'll be searching again for a cleanser I like and can trust. Please, your one step gentle cleanser is what my face likes and needs. Why take it off the market and try and create something new when this works! Don't reinvent the wheel.
Nickname: 
Tanya
Location: 
Indianapolis

Tanya Ratings

Overall: 

1 2 3 4 5

Helpfulness Count: 
4 out of 4 people found this review helpful.
Report: 
Rating: 
1 2 3 4 5
Submission Date: 
3 months 1 day ago

Using it for years!!

Review Questions: 
Gender: Female
Age: 35 to 44 years old
Review Text: 
No way!!! I can't find this cleanser ANYWHERE!!! Are you going to sell it again? ever?? this is the only one that I like!! :( I do like the others of Neutrogena, not as good as this one, it's a shame it's discontinued.
Nickname: 
CLiedebed
Location: 
Miami, FL, USA

CLiedebed Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 3 months 1 day ago
We know it can be hard when your favorite product is discontinued, CLiedebed, so we appreciate that you took the time to share with us. We do bring these types of comments to our product team, so you can be sure that your voice is heard! We've really been loving the Double Cleanse method and hope that you’ll consider trying our Hydrating Makeup Remover Cleansing Towelettes followed by our Hydro Boost Gel Cleanser!
Rating: 
1 2 3 4 5
Submission Date: 
3 months 1 week ago

discontinued?

Review Questions: 
Gender: Female
Age: 35 to 44 years old
Review Text: 
I used to buy this stuff religiously but now can’t find it. Was it discontinued?
Nickname: 
Sarra
Location: 

Sarra Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
4 months 5 days ago

My favorite face wash yet

Review Questions: 
Gender: Female
Age: 25 to 34 years old
Review Text: 
I’ve been using this for years now and will continue using it! It is amazing! This face wash is gentle and removes all of my makeup in just one wash. I have very oily and sensitive skin and this product does not irritate or cause redness in fact it seems to calm and cool my skin. It is so easy to use and has made my daily and nightly face washing routine that much more enjoyable! Highly recommend!
Nickname: 
Leahlynn
Location: 
California, United States

Leahlynn Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
5 months 1 week ago

I love this cleanser!

Review Questions: 
Gender: Female
Age: 55 to 64 years old
Review Text: 
After trying many products I like this product because it feels great on my skin. It cleans without leaving my skin feeling dry. I can't find it in stores any more so I order it online here.
Nickname: 
maryz
Location: 
Cape Cod, MA, United States
VerifiedPurchaser

maryz Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
7 months 1 day ago

It works!!

Review Questions: 
Age: 45 to 54 years old
Review Text: 
It works! Finally, I can remove my mascara AND my sweat-resistant foundation with no use of make-up removing wipes...I just use this product. Will buy again and again!
Nickname: 
alex98
Location: 
Rochester, MI
VerifiedPurchaser

alex98 Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
1 year 2 months ago

My Go-to Makeup Remover

Review Questions: 
Skin type: Oily
Gender: Female
Age: 18 to 24 years old
Review Text: 
I use this product daily in the shower to remove my makeup and clean my face. I've been using it for years. It doesn't dry my face out, unlike other products. Safe and gentle for daily use, removes all of my makeup without hard scrubbing.
Nickname: 
NurseSteph
Location: 

NurseSteph Ratings

Overall: 

1 2 3 4 5