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NEUTROGENA® One Step Gentle Cleanser, 5.2 Oz

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1 2 3 4 5 4.79 of 5

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Product Ratings & Reviews (71 reviews)
1 2 3 4 5
71 reviews 97% recommend this product Write a Review

Average Ratings

Overall
1 2 3 4 5
4.8
1 - 8 of 71 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
2 months 5 days ago

Bring this back please!!!!

Review Questions: 
Received as a Free Sample: No
Gender: Female
Age: 25 to 34 years old
Review Text: 
I have been searching everywhere for this product. It was the only face wash that didn’t leave me looking like a raccoon after using it. I have tried so many face wash products and this was by far my favorite! Hope to see it back on the shelves soon.
Nickname: 
Kindy
Location: 
St. Pete FL

Kindy Ratings

Overall: 

1 2 3 4 5

Helpfulness Count: 
2 out of 2 people found this review helpful.
Report: 
Rating: 
1 2 3 4 5
Submission Date: 
2 months 2 weeks ago

I can't believe Neutrogena One Step Gentle Cleanser is gone...

Review Questions: 
Received as a Free Sample: No
Gender: Female
Age: 55 to 64 years old
Review Text: 
I have loved this product for years, searching it down when the shelves were low, ordering multiples to keep it on hand. I absolutely hate it when something I have really enjoyed gets pulled off the market especially with no (or certainly no obvious) replacement. I will have to go to another brand...which does not leave a great opinion of Neutrogena OR J&J.
Nickname: 
JJN
Location: 
Tennessee

JJN Ratings

Overall: 

1 2 3 4 5

Helpfulness Count: 
2 out of 2 people found this review helpful.
Report: 
Rating: 
1 2 3 4 5
Submission Date: 
2 months 2 weeks ago

Please bring this face wash back

Review Questions: 
Received as a Free Sample: No
Gender: Female
Age: 25 to 34 years old
Review Text: 
Very saddened to learn it has been discontinued. It's the best face wash. Have tried many others (including nearly all in Neutrogena line) and nothing compares. Now looking to find another brand. Please consider bringing this product back.
Nickname: 
Bonnie28
Location: 
New York, NY

Bonnie28 Ratings

Overall: 

1 2 3 4 5

Helpfulness Count: 
2 out of 2 people found this review helpful.
Report: 
Rating: 
1 2 3 4 5
Submission Date: 
4 months 1 week ago

Stick with a winner!

Review Questions: 
Received as a Free Sample: No
Gender: Female
Age: 55 to 64 years old
Review Text: 
I started using One Step Cleanser after you discontinued Extra Gentle cleansing lotion, which was the most perfect product for my face. It Removed eye makeup without burning and left my skin moisturized. Now that you’ve discontinued One Step cleanser, I may have to be switching brands. When a product works, you want to know it will last. You have many loyal customers, please consider that fact in your marketing strategy!
Nickname: 
Jist
Location: 
Texas

Jist Ratings

Overall: 

1 2 3 4 5

Helpfulness Count: 
4 out of 4 people found this review helpful.
Report: 
Rating: 
1 2 3 4 5
Submission Date: 
4 months 2 weeks ago

Searching everywhere for this product

Review Questions: 
Received as a Free Sample: No
Gender: Female
Age: 55 to 64 years old
Review Text: 
This is the only cleanser I can use on my face, I've been using it for years! I've been to so many stores looking for it, I decided to order it online and saw that it had been discontinued. Please bring this product back!
Nickname: 
Sandy
Location: 
Phoenix, AZ

Sandy Ratings

Overall: 

1 2 3 4 5

Helpfulness Count: 
4 out of 4 people found this review helpful.
Report: 
Rating: 
1 2 3 4 5
Submission Date: 
5 months 2 days ago

Please bring this product back

Review Questions: 
Received as a Free Sample: No
Gender: Female
Age: 35 to 44 years old
Review Text: 
I feel in love with this product I originally live in Staten Island New York..Going thru ge airport they took my neutrogena foaming face wash because it was Not trial size..Anyways forcing me when I got to Miami to look for something to wash my face...That’s when I found one step gentle cleanser at CVS...My skin was glowing while I was on vacation..Arrived back to NY, and immediately begin to search where I could get another bottle found out they sell it at Target...Make a long story short the next thing I knew I couldn’t find it anyway...Please bring this product back I’m sure on the behalf of myself and all the other woman who has used this...It is a Keeper!! I’m
Nickname: 
Pelle
Location: 
Staten Island, New York

Pelle Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena Team, Customer Service 5 months 2 days ago
Thank you for reaching out about this! Our One Step Gentle Cleanser was discontinued earlier this year due to many marketing factors. We'll make sure that our product development team knows that you'd like to see it make a return in the near future. Thanks again, and let us know if we can help you with anything else!
Helpfulness Count: 
7 out of 7 people found this review helpful.
Report: 
Rating: 
1 2 3 4 5
Submission Date: 
6 months 4 days ago

Why are you reinventing the wheel??!!??

Review Questions: 
Received as a Free Sample: No
Gender: Female
Age: 55 to 64 years old
Review Text: 
This product is F A N T A S T I C! It does what it says. My face Feels clean and looks great. I've tried just about every cleanser out there and have only been amazed by one - this one! I've tried your other products for cleansing...they're "ok". If this doesn't come back I'll be searching again for a cleanser I like and can trust. Please, your one step gentle cleanser is what my face likes and needs. Why take it off the market and try and create something new when this works! Don't reinvent the wheel.
Nickname: 
Tanya
Location: 
Indianapolis

Tanya Ratings

Overall: 

1 2 3 4 5

Helpfulness Count: 
8 out of 8 people found this review helpful.
Report: 
Rating: 
1 2 3 4 5
Submission Date: 
7 months 4 weeks ago

Using it for years!!

Review Questions: 
Gender: Female
Age: 35 to 44 years old
Review Text: 
No way!!! I can't find this cleanser ANYWHERE!!! Are you going to sell it again? ever?? this is the only one that I like!! :( I do like the others of Neutrogena, not as good as this one, it's a shame it's discontinued.
Nickname: 
CLiedebed
Location: 
Miami, FL, USA

CLiedebed Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 7 months 4 weeks ago
We know it can be hard when your favorite product is discontinued, CLiedebed, so we appreciate that you took the time to share with us. We do bring these types of comments to our product team, so you can be sure that your voice is heard! We've really been loving the Double Cleanse method and hope that you’ll consider trying our Hydrating Makeup Remover Cleansing Towelettes followed by our Hydro Boost Gel Cleanser!