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NEUTROGENA® Oil-Free Acne Wash Pink Grapefruit Foaming Scrub

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Product Ratings & Reviews (546 reviews)
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546 reviews 276 out of 546 (51%) recommend this product Write a review

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3.0
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1 2 3 4 5
Submission Date: 
1 week 1 day ago

Skin is rougher, dry, and (?) pores got bigger!

Review Questions: 
Skin type: Combination
Gender: Female
Review Text: 
The first night i tried it, it was okay. The next day my skin had gotten slightly rougher, but there was no peeling at all. A few more days, and now i have dry spots and peeling on my face! I examined myself in the mirror and i notice that my pores have gotten huge compared to before, but it could also be because of the charcoal pore strip i tried for the first time a couple of days ago. After you use the cleanser, there is a burning sensation, and even the grapefruit moisturiser doesn't calm it down????
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pocahontas
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pocahontas Ratings

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1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 1 week 1 day ago
Pocahontas, thanks for the detailed review. Your feedback is always helpful to our team to see what changes need to be made in case a product doesn't work as expected. Please give us a call at 1-800-582-4048 Monday-Friday between 9AM-7PM ET to learn more about the products you purchased and your experience. We're here to help so we hope to speak with you. Thank you.
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Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 4 hours ago

Skin blotchy, red, itchy and peeling

Review Questions: 
Skin type: Dry
Gender: Female
Age: 35 to 44 years old
Review Text: 
I have been using Neutrogena products for years but this product is awful. After deciding to give it a try my face is horribly blotchy, peeling and overall just looks horrible. I thought possibly it was just me and a bad reaction but after reading reviews of others with same problem,I believe it's the product itself. This one should be removed from shelves.
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Heather58
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Heather58 Ratings

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1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 1 week 6 days ago
Thank you for writing this review. We'd like to learn more about your experience. Please give us a call at 1-800-582-4048. We're available Monday-Friday, 9AM-7PM ET. We look forward to speaking with you.
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Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 3 days ago

Weird but good

Review Questions: 
Skin type: Combination
Gender: Female
Review Text: 
I am a teenage girl and I constantly get acne. When I started using this it worked great for my whole face except my nose. My mom always said that it gets worse before it gets better so maybe my nose will get better in a little while. Also, I LOVED the smell and it made me feel good.
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Wave79
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Wave79 Ratings

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1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 2 weeks 3 days ago
Thanks for writing this review. We'd like to learn more about your experience. Please give us a call at 1-800-582-4048. We're available Monday-Friday, 9AM-7PM ET. We look forward to speaking with you.
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Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 6 days ago

I always go back to this cleanser

Review Questions: 
Skin type: Combination
Gender: Female
Review Text: 
I try new cleansers all of the time and this one always clears up my acne.. I'd suggest to use this at least 3 times a week and get another cleanser as well
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Neutrogenalover
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Neutrogenalover Ratings

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Rating: 
1 2 3 4 5
Submission Date: 
2 months 22 hours ago

My skin is itchy

Review Questions: 
Skin type: Combination
Gender: Female
Age: 25 to 34 years old
Review Text: 
Istarted using this product on Thursday morning 20/04 i developed a very itchy rash all over my face i am very disappointed as i was so excited about your product so basically i have just wasted my money and ruined my face which was smooth and had no itchiness.
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Siziba
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Siziba Ratings

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1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 2 months 8 hours ago
Hi Siziba. We appreciate you letting us know about this. We'd like to speak with you to learn more. Please give us a call at 1-80-582-4048. We're available Monday through Friday 9am to 7pm ET. We look forward to speaking with you!
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Rating: 
1 2 3 4 5
Submission Date: 
3 months 3 days ago

Product Caused Redness and Burning

Review Questions: 
Skin type: Dry
Gender: Female
Age: 18 to 24 years old
Review Text: 
My local grocery store ran out of my typical cleanser (the all-in-1 acne daily scrub) so I decided to try this one. After just one use I knew something was wrong. I tried it again the next morning and it left my entire face red. It also made my skin feel like it was burning and was very painful. After a day my skin actually started to peel. It took weeks for my skin to get back to normal and because of the pain and burning I couldn't wash my face or apply makeup.
Nickname: 
ktoth
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ktoth Ratings

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1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 3 months 3 days ago
Thank you for writing this review. We wouldn't expect this product would cause redness, burning, pain, or peeling. We'd like to learn more about your experience. Please give us a call at 1-800-582-4048. We're available Monday-Friday, 9AM-7PM EST. We look forward to speaking with you.
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Submission Date: 
3 months 1 week ago

WOW!!

Review Questions: 
Skin type: Combination
Gender: Female
Age: 35 to 44 years old
Review Text: 
My daughter and I just love it! My skin is not oily so I use the Neutrogena oil free grapefruit moisture lotion afterwards and my face is so smooth and my pores have become very small. My daughters acne is finally under control.
Nickname: 
Mscarolyn
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Mscarolyn Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 3 months 1 week ago
We're so glad to hear you're both enjoying the product! We'd love to learn more about how it works for you. When you get a chance, please give us a call at 1-800-582-4048. We're here from 9AM to 7PM ET, Monday through Friday. We hope to hear from you soon!
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Rating: 
1 2 3 4 5
Submission Date: 
3 months 3 weeks ago

Basically burn and peeled skin

Review Questions: 
Age: 25 to 34 years old
Review Text: 
I bought this product for my brother, thinking it would help him with his acne but nope this caused him to turn red and his skin started to flake. it also gave him a burning sensation on his face. I myself have used other products by this company and it has worked. the grapefruit may be too harsh on some skin
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ENMUCowgirl
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ENMUCowgirl Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 3 months 3 weeks ago
Thank you for taking the time to write this review. We wouldn't expect this product would cause any redness or flaking. We'd like to learn more about your brothers experience. Please give us a call at 1-800-582-4048. We are available Monday-Friday, 9AM-7PM EST. We look forward to speaking with you.
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