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NEUTROGENA® Oil-Free Acne Wash Pink Grapefruit Foaming Scrub

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Product Ratings & Reviews (542 reviews)
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542 reviews 275 out of 542 (51%) recommend this product Write a review

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3.0
1 - 8 of 542 Reviews
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1 2 3 4 5
Submission Date: 
6 days 3 hours ago

DO NOT BUY

Review Questions: 
Age: 18 to 24 years old
Gender: Female
Skin type: Dry
Review Text: 
Absolutely horrible. I have used it once and my skin has been covered for the last 4 days in rashes. My skin is still burning, feeling hot and the whole structure of my skin got ugly because of using this product ONE time. I look like Samantha in S(..) and the City after she's had a chemical peel that went wrong. Total disaster. I do have a slightly sensitive skin but I love all other Neutrogena products, and always had great experiences with it. It's just this particular face scrub that you have to steer away from. Save yourself the money and humiliation of a horrible skin.
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Fenna
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Fenna Ratings

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1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 5 days 16 hours ago
Thank you for taking the time to write this review. We wouldn't expect this product would cause your skin to get a rash or feel like it was hot or burning. We'd like to learn more about your experience. Please give us a call at 1-800-582-4048. We are open Monday-Friday, 9AM-7PM EST. We look forward to hearing from you.
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Rating: 
1 2 3 4 5
Submission Date: 
1 month 3 days ago

My acne prone skin cleared up!

Review Questions: 
Gender: Female
Skin type: Combination
Review Text: 
I'm 14 years old which means that acne is a big issue for me & most other teens. My face used to be 90% acne & it bothered me so much that I had to live with it as people told me it's "normal" for a teen. I saw this product in store after watching a commercial on it & thought I'd give it a try. BEST DECISION OF MY LIFE! Although you have to make sure that it foams up before you put it on your face as it's called a foaming scrub cleanser. I apply a small amount to my hand & rub it in my hands with some water until it's foamy & wash my face with it. My skin cleared up in about a week & I'm very pleased with my results. I get compliments on my skin all the time now!
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SG03
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SG03 Ratings

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1 2 3 4 5

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Rating: 
1 2 3 4 5
Submission Date: 
1 month 3 days ago

An Excellent Value

Review Questions: 
Age: 55 to 64 years old
Gender: Female
Skin type: Normal
Review Text: 
There is an error that I must admit, but it is mine. I got the two grapefruit cleansing products mixed up. I use this one, not the cream cleanser. My mistake. At any rate, I highly recommend this product. On the other cream cleanser product page, I stated that it works far better than a highly priced product that I used to use. Still true. Great product. Great value.
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mikc
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mikc Ratings

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1 2 3 4 5

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Rating: 
1 2 3 4 5
Submission Date: 
1 month 2 weeks ago

Terrible

Review Questions: 
Gender: Female
Skin type: Normal
Review Text: 
Is this how your product supposed to be like?Last night I was washing my face then 15 minutes later I have bumps on my face.Also is doesn't make my face nice and clean it's makes it very dry and itchy.
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Why.....
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Why..... Ratings

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1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, NEUTROGENA, Consumer Service 1 month 1 week ago
Thank you so much for making us aware of this! We're very sorry about your experience with our acne cleanser and want to help. Since what you described is not typical, we'd like to gather some more information. Please give us a call at 1-800-582-4048 between 9AM to 7PM EST Monday-Friday so we can learn more. Thank you!
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Rating: 
1 2 3 4 5
Submission Date: 
1 month 3 weeks ago

It triggered my seborreic dermatitis

Review Questions: 
Age: 35 to 44 years old
Gender: Female
Skin type: Oily
Review Text: 
I used it and it triggered my seborreic dermatitis around my nose . I had to visit my dermatologist and need a long treatment . Six months after this episode I used it again for just one night that my new cleanser runned out and my nose started to itch .. Now I am convinced this product cannot be used if you are prone to seborreic dermatitis and I really don't know which ingredient is causing it because I have read that grapefruit and salicilic acid is actually good for seborreic skins...
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Marisol
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Marisol Ratings

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1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, NEUTROGENA, Consumer Service 1 month 3 weeks ago
Thanks for making sure we knew about this, Marisol! We're so sorry to hear about your experience and would like to help you. Please give us a call at 1-800-582-4048 between 9AM to 7PM EST Monday-Friday so we can learn more. Thank you!
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Rating: 
1 2 3 4 5
Submission Date: 
4 months 2 weeks ago

This product keeps my skin clear

Review Questions: 
Age: 18 to 24 years old
Gender: Female
Skin type: Combination
Review Text: 
I never write reviews for products but this face wash is my favourite and most essential product. I have been using solely this face wash for 2 years. It does dry my skin out a little bit but I found that using a very small amount of the face wash and diluting it with water helps. The only thing I would say may not be so great is that when I run out and dont buy another bottle for a week my acne comes back in trouble spots and its unbearable.
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star1
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star1 Ratings

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1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, NEUTROGENA, Consumer Service 4 months 2 weeks ago
We love to hear that the Oil-Free Acne Wash Pink Grapefruit Foaming Scrub is helping to keep your skin clear! We wouldn't expect this product to dry out your skin, and we'd like to learn more about your experience! Please call us at 1-800-582-4048, Monday-Friday 9AM-7PM EST. We're looking forward to your call!
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Rating: 
1 2 3 4 5
Submission Date: 
4 months 3 weeks ago

Swollen face and sore!

Review Questions: 
Age: 18 to 24 years old
Gender: Female
Skin type: Normal
Review Text: 
I got this the other day since I've heard great things about it. I used it for the second time yesterday and went to bed, feeling fresh. Today I woke up with a swollen face! My eyes were swollen shut, I had swollen bags under my eyes and my skin felt sore and irritated! Super scary! I contacted my doctor who said it was an allergic reaction and asked about my skincare products. Tried to contact Neutrogena via webform but failed.
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MalinSjoberg
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MalinSjoberg Ratings

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1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, NEUTROGENA, Consumer Service 4 months 3 weeks ago
Hi MalinSjoberg! This is not something we would expect from our Acne Scrub and we'd like to learn more. Please contact us at 1-800-582-4048, Monday-Friday 9am-7pm EST. We look forward to hearing from you!
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Rating: 
1 2 3 4 5
Submission Date: 
5 months 1 week ago

If I could give 0 stars I would!

Review Questions: 
Age: 18 to 24 years old
Gender: Female
Skin type: Normal
Review Text: 
I only used this product twice and I woke up today feeling like somebody has been pouring alcohol into an open wound all over my face. My face now has hundreds of little bumps everywhere like a really bad rash. I have tried putting coconut oil on to see if it will take the pain away but even that did not help. My whole face feels chapped. I am SOOO regretting not doing my research on this product before purchasing it. Hopefully this review will save somebody from the pain and misery i continue to be in. Not to mention how rediculously red my face is. Do not spend a dime on this product.
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Ccc134
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Ccc134 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, NEUTROGENA®, Customer Care 5 months 1 week ago
Thank you for letting us know about your experience. We're sorry to hear about this and would like the chance to learn more since this is not typical. Please give us a call at 1-800-582-4048 between 9AM to 7PM EST Monday-Friday. Thanks!
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