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NEUTROGENA® Oil-Free Acne Wash Pink Grapefruit Foaming Scrub

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Product Ratings & Reviews (546 reviews)
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546 reviews 276 out of 546 (51%) recommend this product Write a review

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3.0
1 - 8 of 546 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
1 month 2 days ago

My skin is itchy

Review Questions: 
Skin type: Combination
Gender: Female
Age: 25 to 34 years old
Review Text: 
Istarted using this product on Thursday morning 20/04 i developed a very itchy rash all over my face i am very disappointed as i was so excited about your product so basically i have just wasted my money and ruined my face which was smooth and had no itchiness.
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Siziba
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Siziba Ratings

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1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 1 month 1 day ago
Hi Siziba. We appreciate you letting us know about this. We'd like to speak with you to learn more. Please give us a call at 1-80-582-4048. We're available Monday through Friday 9am to 7pm ET. We look forward to speaking with you!
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Rating: 
1 2 3 4 5
Submission Date: 
2 months 5 days ago

Product Caused Redness and Burning

Review Questions: 
Skin type: Dry
Gender: Female
Age: 18 to 24 years old
Review Text: 
My local grocery store ran out of my typical cleanser (the all-in-1 acne daily scrub) so I decided to try this one. After just one use I knew something was wrong. I tried it again the next morning and it left my entire face red. It also made my skin feel like it was burning and was very painful. After a day my skin actually started to peel. It took weeks for my skin to get back to normal and because of the pain and burning I couldn't wash my face or apply makeup.
Nickname: 
ktoth
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ktoth Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 2 months 4 days ago
Thank you for writing this review. We wouldn't expect this product would cause redness, burning, pain, or peeling. We'd like to learn more about your experience. Please give us a call at 1-800-582-4048. We're available Monday-Friday, 9AM-7PM EST. We look forward to speaking with you.
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Rating: 
1 2 3 4 5
Submission Date: 
2 months 1 week ago

WOW!!

Review Questions: 
Skin type: Combination
Gender: Female
Age: 35 to 44 years old
Review Text: 
My daughter and I just love it! My skin is not oily so I use the Neutrogena oil free grapefruit moisture lotion afterwards and my face is so smooth and my pores have become very small. My daughters acne is finally under control.
Nickname: 
Mscarolyn
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Mscarolyn Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 2 months 1 week ago
We're so glad to hear you're both enjoying the product! We'd love to learn more about how it works for you. When you get a chance, please give us a call at 1-800-582-4048. We're here from 9AM to 7PM ET, Monday through Friday. We hope to hear from you soon!
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Rating: 
1 2 3 4 5
Submission Date: 
2 months 4 weeks ago

Basically burn and peeled skin

Review Questions: 
Age: 25 to 34 years old
Review Text: 
I bought this product for my brother, thinking it would help him with his acne but nope this caused him to turn red and his skin started to flake. it also gave him a burning sensation on his face. I myself have used other products by this company and it has worked. the grapefruit may be too harsh on some skin
Nickname: 
ENMUCowgirl
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ENMUCowgirl Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 2 months 4 weeks ago
Thank you for taking the time to write this review. We wouldn't expect this product would cause any redness or flaking. We'd like to learn more about your brothers experience. Please give us a call at 1-800-582-4048. We are available Monday-Friday, 9AM-7PM EST. We look forward to speaking with you.
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Rating: 
1 2 3 4 5
Submission Date: 
3 months 6 days ago

DO NOT BUY

Review Questions: 
Skin type: Dry
Gender: Female
Age: 18 to 24 years old
Review Text: 
Absolutely horrible. I have used it once and my skin has been covered for the last 4 days in rashes. My skin is still burning, feeling hot and the whole structure of my skin got ugly because of using this product ONE time. I look like Samantha in S(..) and the City after she's had a chemical peel that went wrong. Total disaster. I do have a slightly sensitive skin but I love all other Neutrogena products, and always had great experiences with it. It's just this particular face scrub that you have to steer away from. Save yourself the money and humiliation of a horrible skin.
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Fenna
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Fenna Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 3 months 5 days ago
Thank you for taking the time to write this review. We wouldn't expect this product would cause your skin to get a rash or feel like it was hot or burning. We'd like to learn more about your experience. Please give us a call at 1-800-582-4048. We are open Monday-Friday, 9AM-7PM EST. We look forward to hearing from you.
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Rating: 
1 2 3 4 5
Submission Date: 
4 months 3 days ago

My acne prone skin cleared up!

Review Questions: 
Skin type: Combination
Gender: Female
Review Text: 
I'm 14 years old which means that acne is a big issue for me & most other teens. My face used to be 90% acne & it bothered me so much that I had to live with it as people told me it's "normal" for a teen. I saw this product in store after watching a commercial on it & thought I'd give it a try. BEST DECISION OF MY LIFE! Although you have to make sure that it foams up before you put it on your face as it's called a foaming scrub cleanser. I apply a small amount to my hand & rub it in my hands with some water until it's foamy & wash my face with it. My skin cleared up in about a week & I'm very pleased with my results. I get compliments on my skin all the time now!
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SG03
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SG03 Ratings

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1 2 3 4 5

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Rating: 
1 2 3 4 5
Submission Date: 
4 months 3 days ago

An Excellent Value

Review Questions: 
Skin type: Normal
Gender: Female
Age: 55 to 64 years old
Review Text: 
There is an error that I must admit, but it is mine. I got the two grapefruit cleansing products mixed up. I use this one, not the cream cleanser. My mistake. At any rate, I highly recommend this product. On the other cream cleanser product page, I stated that it works far better than a highly priced product that I used to use. Still true. Great product. Great value.
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mikc
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mikc Ratings

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Rating: 
1 2 3 4 5
Submission Date: 
4 months 2 weeks ago

Terrible

Review Questions: 
Skin type: Normal
Gender: Female
Review Text: 
Is this how your product supposed to be like?Last night I was washing my face then 15 minutes later I have bumps on my face.Also is doesn't make my face nice and clean it's makes it very dry and itchy.
Nickname: 
Why.....
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Why..... Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, NEUTROGENA, Consumer Service 4 months 1 week ago
Thank you so much for making us aware of this! We're very sorry about your experience with our acne cleanser and want to help. Since what you described is not typical, we'd like to gather some more information. Please give us a call at 1-800-582-4048 between 9AM to 7PM EST Monday-Friday so we can learn more. Thank you!
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