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NEUTROGENA® Naturals Purifying Makeup Remover Cleansing Towelettes

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1 2 3 4 5 4.04 out of 5 stars

Breakdown

5
137
4
23
3
2
2
3
1
40

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Product Ratings & Reviews (205 reviews)
1 2 3 4 5
205 reviews 79% recommend this product Write a Review

Average Ratings

Overall
1 2 3 4 5
4.0
1 - 8 of 205 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
1 week 3 days ago

Awful Experience

Review Questions: 
Age: 25 to 34 years old
Review Text: 
I decided to buy these wipes because for some reason they have great reviews. Unfortunately, these wipes didn’t like me. The first time I tried to remove my make up, i started feeling a burning sensation all over my face, especially my eyes since I was removing mascara. I went to wash my face immediately, but the burning sensation remained. My eyes were very red and I had a stinging sensation for a very long time. Out of stupidity, I tried them again the next day, and the same thing happened. I am very upset that this happened, they smell so good and are so soft.
Nickname: 
mgnz
Location: 
CT

mgnz Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Customer Care 1 week 3 days ago
Hey mgnz, we're sorry you experienced burning after using these wipes. We don't expect that to happen, and we appreciate your making us aware of this! We would like to learn more, so please give us a call at 1-800-582-4048 anytime from 9 AM to 5:30 PM ET, M-F. When you get a hold of us, give our beauty expert your reviewer name so we can link you to your case. Talk to you soon!
Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 4 hours ago

Sandpaper wipes!

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
These wipes are so tough on your skin. They made my face burn! Would not recommend.
Nickname: 
Jj245
Location: 
Jackson, Mi

Jj245 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 2 weeks 1 hour ago
We're so sorry to hear about this reaction you've had to our towelettes and we'd like to learn more. Please give us a call at ​1-800-582-4048, Mon - Fri from 9 AM to 5:30 PM ET. We hope to talk soon!
Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 2 days ago

Smells great but is rough on the skin.

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
I bought this product because I have sensitive acne prone skin and thought it would be gentle and good for my skin. These wipes hurt to use. They feel like sandpaper on my skin and even worse taking off my eye makeup! Maybe use these if you have tough skin. But I do not recommend these if you have sensitive skin. The texture of the wipe itself is not soft and smooth like the regular wipes that neutrogena has.
Nickname: 
Shannon27
Location: 
Grand Rapids, Mi

Shannon27 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 2 weeks 2 days ago
Hey there, Shannon27! Thanks for trying another version of our makeup removing wipes. We're glad to know that you've had success in the past with our other products and sorry to hear about how it went with our Naturals version. We'd like to hear more about that and help. When you have a moment, Just give us a call at 1-800-582-4048, M-F, from 9am to 5:30pm ET with your email address. We look forward to following up!
Rating: 
1 2 3 4 5
Submission Date: 
1 month 1 day ago

Great

Review Questions: 
Gender: Male
Received as a Free Sample: Yes
Age: 25 to 34 years old
Review Text: 
product is real good for keeping your face clean. but gentle at the same time.
Nickname: 
Afotik Zone
Location: 
Kitchener, ON
This review was collected as part of a promotion.

Afotik Zone Ratings

Overall: 

1 2 3 4 5

Helpfulness Count: 
Nobody has voted this review helpful.
Report: 
Rating: 
1 2 3 4 5
Submission Date: 
1 month 1 week ago

Feels Like Sandpaper!

Review Questions: 
Gender: Female
Age: 55 to 64 years old
Review Text: 
Bought these because I use the Neutragena Naturals Facial Cleanser and love it. Ugh. They literally feel like sandpaper being rubbed on my face! The package says "ultra soft" but they are far from soft. I cannot use them again.
Nickname: 
Marlean
Location: 
Harker Hts, TX

Marlean Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 1 month 1 week ago
Hi Marlean. Thanks for letting us know about this. We're sorry to hear that our product didn't work out for you and we'd like to learn more. Please give us a call at 1-800-582-4048, M-F 9am to 5:30pm ET. We hope to speak with you soon!
Rating: 
1 2 3 4 5
Submission Date: 
1 month 2 weeks ago

Too rough against my skin!

Review Questions: 
Age: 55 to 64 years old
Review Text: 
I regularly use the Neutrogena Naturals product line for make-up removal and moisturizing. I decided to try the the towelettes instead of the liquid/cream make-up remover while on travel, it seemed more convenient. The towelettes were so rough on both sides almost like something used to exfoliate your skin. I couldn't clean my face thoroughly because of the roughness and had to use the hotel soap to cleanse my face the rest of my time away. I really want to like this product because I love the rest of the Neutrogena Naturals line and the conveniece of the towelettes but my skin can't handle the daily exfoliation.
Nickname: 
BC59
Location: 
Maryland

BC59 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 1 month 2 weeks ago
Hi there, we'd like to learn more about your experience using our cleansing towelettes. Please give us a call at ​1-800-582-4048 M-F between the hours of 9A-5:30P ET. Thank you and have a great day.
Rating: 
1 2 3 4 5
Submission Date: 
1 month 2 weeks ago

Poor Quality

Review Questions: 
Gender: Female
Age: 45 to 54 years old
Review Text: 
I don’t usually write product reviews but these are the worst towelettes I have ever purchased from Neutrogena. They are not “ulta-soft “ - against the face - feels like sand paper. They also do not remove waterproof mascara as stated on the package.
Nickname: 
LP_SATX
Location: 
Texas

LP_SATX Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 1 month 2 weeks ago
We want to hear more about your experience. Give us a call at 1-800-582-4048. We're available Monday-Friday 9AM-5:30PM ET. When you call mention your username to our team. We hope to hear from you soon!
Rating: 
1 2 3 4 5
Submission Date: 
2 months 2 days ago

Very rough

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
I thought these would be the best option because they’re all natural but no they were very rough on my skin.
Nickname: 
Kaelyn
Location: 
Cedar springs, MI

Kaelyn Ratings

Overall: 

1 2 3 4 5