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NEUTROGENA® Naturals Purifying Makeup Remover Cleansing Towelettes

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1 2 3 4 5 4.14 out of 5 stars

Breakdown

5
136
4
23
3
2
2
2
1
34

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Product Ratings & Reviews (197 reviews)
1 2 3 4 5
197 reviews 82% recommend this product Write a Review

Average Ratings

Overall
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4.1
1 - 8 of 197 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
4 days 12 hours ago

Sandpaper

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
I just bought these today and felt the need to immediately write a review. I love Neutrogena products but this one was so rough on my skin, it hurt. I am so disappointed but not quite sure if I just got a bad batch or they are just made this way. Anyways, it feels like I'm putting straight up sandpaper on my face.
Nickname: 
at123
Location: 
Palo Alto

at123 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 4 days 7 hours ago
Thank you for sharing your experience with us, we're very sorry to hear about this. We would like to learn more, please give us a call at ​1-888-663-8876 M-F between the hours of 9A-5:30P ET. Thank you and have a great day.
Rating: 
1 2 3 4 5
Submission Date: 
1 month 4 weeks ago

Unfortunately

Review Questions: 
Gender: Female
Age: 25 to 34 years old
Review Text: 
I’ve been using this for about a month or so now, every time noticing my eyes and face were burning and itchy. Certainly the last time I buy due to the fact how much my skin hurt and eyes swelled.
Nickname: 
Jnine216
Location: 
Wisconsin

Jnine216 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 1 month 4 weeks ago
We're sorry to hear you had this reaction! We wouldn't expect this. We'd like to talk with you more so we can help you out. When you have a chance, give us a call at ​1-800-582-4048 between 9am an 5:30pm ET, Mon-Fri. We look forward to hearing from you!
Rating: 
1 2 3 4 5
Submission Date: 
2 months 2 weeks ago

Worst makeup remover towlettes i have ever used!

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
I bought these towelettes because the advertisement was that they were ultra smooth but wow it feels like im rubbing sand on my face! To the extent that it leaves scratches on my eye area if i try to remove eye makeup, no matter how soft i try to wipe its as if im using sandpaper! I dont know if mine were from a faulty batch but wow they are horrible!
Nickname: 
ccb04
Location: 
Puerto Rico

ccb04 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 2 months 2 weeks ago
We're very sorry to hear about this experience you've had with our wipes and we'd like to see how we can help. Please give us a call at 1-800-582-4048, Monday - Friday from 9 AM to 5:30 PM ET. We hope to talk soon!
Rating: 
1 2 3 4 5
Submission Date: 
2 months 3 weeks ago

My eyes have been swollen red for 6 days

Review Questions: 
Gender: Female
Age: 13 to 17 years old
Review Text: 
I bought these wipes two weeks ago and was using them for a week when I started to have redness under my eyes. I waited and the Nextel day I had horrible red patches under my eyes it looked like I had two black eyes. It’s 6 days later and it still looks like I got punched in the face.
Nickname: 
Tessieruth
Location: 
Philadelphia pa

Tessieruth Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 2 months 3 weeks ago
Oh no! That's definitely not something we'd expect to happen from using our towelettes and would like to see what we can do to help. Please call us at 1-800-582-4048, M-F from 9am to 5:30pm ET. Hope to hear from you soon!
Rating: 
1 2 3 4 5
Submission Date: 
3 months 3 days ago

Really!

Review Questions: 
Gender: Female
Age: 55 to 64 years old
Review Text: 
I don't know if I just got a bad batch but these wipes are like sandpaper! They are so harsh and rough! However did this product pass quality control?! Ouch! Had to toss them.
Nickname: 
Rabbit lover
Location: 
Tacoma Wa

Rabbit lover Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 3 months 2 days ago
Thank you for making sure we knew about this! What you described in terms of texture and how the wipes felt on your skin is not at all what we'd expect, and so we'd like to see how we can make up for that. When you get the chance, please give us a call at 1-800-582-4048, Monday - Friday from 9am to 5:30pm ET with your email address, and we'll be glad to follow up. Thank you!
Rating: 
1 2 3 4 5
Submission Date: 
3 months 1 week ago

Made my eyelids sting

Review Questions: 
Gender: Female
Age: 25 to 34 years old
Review Text: 
Unfortunately I didn't like this product. I used it once and it made my eyes sting. I love other Neutrogena products but this one was a disappointment.
Nickname: 
Rachel86
Location: 
Vancouver, BC

Rachel86 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 3 months 1 week ago
Hi there, thanks for leaving your review! We'd love to learn more and help make things right, so please give us a call at 1-800-582-4048. We're available from 9am - 5:30pm ET, Monday through Friday. Hope to chat soon!
Rating: 
1 2 3 4 5
Submission Date: 
4 months 1 week ago

It hurt my face

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
I bought my first pack like two or so months ago and it was fine and I liked it, but then I went and bought a second pack and there is something in it that feels sharp and really hurts.
Nickname: 
Han649289
Location: 
Marion, Indiana

Han649289 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Company Service 4 months 1 week ago
We wouldn't expect this and want to learn more. Please give us a call at 1-800-582-4048. We're available Monday-Friday 9AM-5:30PM ET. When you call mention your username to our team. We hope to speak with you soon!
Rating: 
1 2 3 4 5
Submission Date: 
4 months 1 week ago

AWFUL product

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
Made my eyes so itchy and had a burning sensation. It felt like I was using sandpaper to remove my makeup
Nickname: 
Peakh
Location: 
Illinois

Peakh Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Company Service 4 months 1 week ago
We're sorry to hear this and want to learn more. Give us a call at 1-800-582-4048. We're available Monday-Friday 9AM-5:30PM ET. When you call mention your username to our team. We hope to speak with you soon!