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NEUTROGENA® Naturals Purifying Makeup Remover Cleansing Towelettes

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5
135
4
23
3
2
2
2
1
16

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Product Ratings & Reviews (178 reviews)
1 2 3 4 5
178 reviews 90% recommend this product Write a Review

Average Ratings

Overall
1 2 3 4 5
4.5
1 - 8 of 178 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
2 days 17 hours ago

Used to love these, the new cloths are awful!

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
I’ve been using neutrogena naturals makeup wipes for years as I am willing to pay more for something more ethically produced. I also appreciated that I never had a bad reaction and they smell nice. That said, the cloth type I think was recently changed and they are absolutely awful. Opened up a package today and my face is bright red and raw from light use. Sad this change was made.
Nickname: 
Jessb
Location: 
Milwaukee

Jessb Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 2 days 7 hours ago
We appreciate your feedback. We're sorry to hear that you had this experience and we'd like to learn more. Please give us a call at 1-800-582-4048. We're available Monday through Friday, 9am to 5:30pm ET. We look forward to speaking with you!
Rating: 
1 2 3 4 5
Submission Date: 
1 week 8 hours ago

Super scratchy product

Review Questions: 
Age: 35 to 44 years old
Review Text: 
I have been using Neutrogena wipes for years now and recently switched to the Naturals for the last few months with no complaints! Love that Neutrogena is developing natural, nontoxic products. However, the latest wipes I purchased have a new texture that is super scratchy, painful and irritable to the skin. I can’t imagine Neutrogena would approve this new change to the texture of the wipes and am assuming this is a defective product?!! Neutrogena, please recall these items if that is the case. And if it’s not the case, please switch back to the old wipes!
Nickname: 
Nyash
Location: 
New York, NY

Nyash Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 6 days 23 hours ago
We're sorry you had this experience while using our face wipes and we'd be happy to help with this, Give us a call at 1-800-582-4048 M-F from 9:00AM-5:30PM ET. We look forward to earing from you soon.
Rating: 
1 2 3 4 5
Submission Date: 
1 week 15 hours ago

Yasssss

Review Text: 
Absolutely love these wipes! They defienitly did the job of removing all my makeup.
Nickname: 
Elizabeth Vera
Location: 

Elizabeth Vera Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
1 week 2 days ago

I used to love these, but now...

Review Questions: 
Gender: Female
Age: 25 to 34 years old
Review Text: 
I have used these for 3 years and loved them, but the last pack that I bought is horrible! The cloth is so painfully abrasive that it takes a layer of skin off my face - and I definitely don’t dare use it on the skin around my eyes. I hate the changes to this product and am so disappointed that I need to find a new wipe when I loved these so much. I never complain online but it was a must in this case, and seems I am not alone.
Nickname: 
Themiamiroseblog
Location: 
Miami, FL

Themiamiroseblog Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 1 week 2 days ago
Thanks for taking the time to write this review! We'd love to chat some more about your experience, so please give us a call at 1-800-582-4048 between 9am and 5:30pm ET, Monday-Friday. Can't wait to hear from you!
Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 5 days ago

Horrible product

Review Questions: 
Gender: Female
Age: 35 to 44 years old
Review Text: 
Worst product ever,it scratched my face..it burns my eyes and hurts my face.I trashed whole Package after my second use.I definetly don’t recomend!
Nickname: 
Sebnem
Location: 
Tampa,fl

Sebnem Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 2 weeks 5 days ago
Hi there! We’re so sorry to hear about your experience with our Naturals Purifying Makeup Remover Cleansing Towelettes. If you could, please give us a call at 1-800-582-4048 between the hours of 9:00 AM – 5:30 PM ET, Monday – Friday. We’ll be more than happy to chat further and see what we can do to help. We hope to hear back soon!
Rating: 
1 2 3 4 5
Submission Date: 
3 weeks 24 min ago

These are the worst wipes I have ever used.

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
I would absolutely never recommend these to anyone!!! My eyes were burning and it feel so like sandpaper is scraping against my skin and left it bright red, it is excruciatingly painful to use these wipes and they are hands down the worst thing I have ever used. Should be taken off of the shelves immediately.
Nickname: 
Hannah11
Location: 
New Jersey

Hannah11 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 2 weeks 6 days ago
So sorry to hear that, we'd love to learn more! Give us a call when you can, our number's 1-800-582-4048 and we're here from 9AM to 5:30PM ET Monday through Friday.
Rating: 
1 2 3 4 5
Submission Date: 
3 weeks 2 days ago

Changed Texture - Now Unusable

Review Questions: 
Gender: Female
Age: 25 to 34 years old
Review Text: 
I used to LOVE these wipes, its hard for me to find good facial cleansers or makeup removers that feel good, smell good, and don't cause me to breakout. This was perfect, until the last package I got, which is a new texture - it feels like sandpaper, I have no idea how this could have been tested in the lab and determined to be a good change -- its painful, and I can't use these anymore. Really disappointed in Neutrogena, and really bummed to lose what used to be such a great product.
Nickname: 
kpdyer12
Location: 
Los Angeles, CA

kpdyer12 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 3 weeks 1 day ago
Thank you for taking the time to leave us a review. We're so sorry to hear about your experience and we're interested in taking a more detailed look into it. When you have a moment, please give us a call at 1-800-582-4048 Mon- Fri between 9 AM and 5:30 PM ET. We hope to hear from you soon.
Rating: 
1 2 3 4 5
Submission Date: 
1 month 5 days ago

Sandpaper

Review Questions: 
Gender: Female
Age: 35 to 44 years old
Review Text: 
I've used this product for years but the "new" towelette is abrasive and unbearable. I cannot use it anymore
Nickname: 
Mdyak2
Location: 
Temecula CA

Mdyak2 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care Center 1 month 5 days ago
Hi! We’re sorry to hear that our product isn’t meeting your expectations, and we’d love to learn more about your experience to see if we can help! Please call us, our number is 1-800-582-4048, we’re available M-F from 9:00 AM – 5:30 PM ET. Make sure to mention your profile ID. We look forward to hearing from you!