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NEUTROGENA® Naturals Purifying Makeup Remover Cleansing Towelettes

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1 2 3 4 5 4.28 of 5

Breakdown

5
136
4
23
3
2
2
2
1
26

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Product Ratings & Reviews (189 reviews)
1 2 3 4 5
189 reviews 85% recommend this product Write a Review

Average Ratings

Overall
1 2 3 4 5
4.3
1 - 8 of 189 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
1 week 1 day ago

It hurt my face

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
I bought my first pack like two or so months ago and it was fine and I liked it, but then I went and bought a second pack and there is something in it that feels sharp and really hurts.
Nickname: 
Han649289
Location: 
Marion, Indiana

Han649289 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Company Service 1 week 3 hours ago
We wouldn't expect this and want to learn more. Please give us a call at 1-800-582-4048. We're available Monday-Friday 9AM-5:30PM ET. When you call mention your username to our team. We hope to speak with you soon!
Rating: 
1 2 3 4 5
Submission Date: 
1 week 1 day ago

AWFUL product

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
Made my eyes so itchy and had a burning sensation. It felt like I was using sandpaper to remove my makeup
Nickname: 
Peakh
Location: 
Illinois

Peakh Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Company Service 1 week 3 hours ago
We're sorry to hear this and want to learn more. Give us a call at 1-800-582-4048. We're available Monday-Friday 9AM-5:30PM ET. When you call mention your username to our team. We hope to speak with you soon!
Rating: 
1 2 3 4 5
Submission Date: 
1 week 5 days ago

what happened?

Review Questions: 
Age: 25 to 34 years old
Review Text: 
Sorry, but for lack of better term/review/question.... what the heck did you do to these, neutrogena??? These used to be the softest, best whipes i bought multiple times a month. Most recent purchase I used felt like harsh sand paper and was soooo abrasive on my skin, especially around my eyes which then turned red and burned. Please go back to whatever you were doing before ‘cause this is not good.
Nickname: 
LizR
Location: 

LizR Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Company Service 1 week 4 days ago
We're so sorry to hear that this happened! We wouldn't expect this of our wipes! We'd like to learn a bit more so we can help best. Please give us a call at 1-800-582-4048 when you have a moment. We're available from 9AM to 5:30PM ET, Monday-Friday. We hope to hear from you soon!
Rating: 
1 2 3 4 5
Submission Date: 
3 weeks 14 hours ago

It’s so scratchy!

Review Questions: 
Gender: Female
Age: 25 to 34 years old
Review Text: 
I tried this out tonight. I’m really excited about the direction of using more naturally derived ingredients and materials from a sustainably-managed forest. This product was way too scratchy for my eyes! Rubbing it on my hand it felt soft, but actually using it was painful. I pulled out a second one to see if it was a fluke, but it was just as scratchy and painful. It was okay for the rest of my face, but seeing as I usually only wear eye makeup, this product isn’t going to work for me.
Nickname: 
Sensitiveskin29
Location: 
Portland, OR

Sensitiveskin29 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Company Service 3 weeks 1 hour ago
We're so sorry to hear you've had this experience with our wipes! We hold our products to a very high standard, and wouldn't expect this to happen. We'd like to learn more so we can make this right. Please give us a call at 1-800-582-4048. We're available Monday-Friday from 9AM-5:30PM ET. We look forward to hearing from you!
Rating: 
1 2 3 4 5
Submission Date: 
3 weeks 3 days ago

Feels like sandpaper...on eyelids. Don't buy!

Review Questions: 
Gender: Female
Age: 25 to 34 years old
Review Text: 
I bought it less than a week ago and tried it for the first time last night. So painful! Like wiping my eyelids with sandpaper. There are many small scratches on my eyelids, and so painful.
Nickname: 
Snow
Location: 
Prineville, Or

Snow Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Company Services 3 weeks 3 days ago
We want to learn more about your experience. Give us a call at 1-800-582-4048. We're available Monday-Friday 9AM-5:30PM ET. When you call mention your username to our team. We hope to speak with you soon.
Rating: 
1 2 3 4 5
Submission Date: 
1 month 42 min ago

The best I’ve ever used!

Review Questions: 
Gender: Female
Age: 35 to 44 years old
Review Text: 
I don’t know how all these other reviews are stating the scratchiness or sand paper feeling. I have never had this issue. The clothes are the smoothest I’ve ever used and leave my skin feeling cleansed and smooth! I won’t use any other product and I am EAGERLY waiting for them to return to stock!!
Nickname: 
Location: 
Oregon

Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
1 month 2 days ago

Very scratchy

Review Questions: 
Gender: Female
Age: 55 to 64 years old
Review Text: 
I bought these when I bought all new hypoallergenic makeup products. The package says they are ultra soft, but they were horribly scratchy. Not using them around sensitive eye skin. Throwing them out.
Nickname: 
xyzmrz
Location: 
Dutchess County. NY

xyzmrz Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 1 month 1 day ago
We're very sorry to hear this and would like to look into this directly! Please give us a call at 1-800-582-4048. We're available Monday-Friday, 9AM-5:30PM ET. We look forward to speaking with you.
Rating: 
1 2 3 4 5
Submission Date: 
1 month 2 days ago

Cloth is like sandpaper!! Horrible

Review Questions: 
Gender: Female
Age: 55 to 64 years old
Review Text: 
I bought these for the first time a week ago because I was having trouble after having pink eye following a cold. Threw out all my makeup and bought hypoallergenic products. I thought these would be great. Ultasoft ?? Are you kidding me? It felt as if I was rubbing sandpaper over my face. Or like the outside of a coconut!! I’m afraid to use them around my eyes. You’d better recall these and go back to the drawing board.
Nickname: 
xyzmrz
Location: 
Dutchess County. NY

xyzmrz Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 1 month 2 days ago
We're very sorry to hear that and would like to look into this further! Please give us a call at 1-800-582-4048. We're available Monday-Friday, 9AM-5:30PM ET. We look forward to speaking with you.