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NEUTROGENA® Naturals Purifying Makeup Remover Cleansing Towelettes

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5
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4
23
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2
2
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32

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Product Ratings & Reviews (195 reviews)
1 2 3 4 5
195 reviews 83% recommend this product Write a Review

Average Ratings

Overall
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4.2
1 - 8 of 195 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 3 days ago

Worst makeup remover towlettes i have ever used!

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
I bought these towelettes because the advertisement was that they were ultra smooth but wow it feels like im rubbing sand on my face! To the extent that it leaves scratches on my eye area if i try to remove eye makeup, no matter how soft i try to wipe its as if im using sandpaper! I dont know if mine were from a faulty batch but wow they are horrible!
Nickname: 
ccb04
Location: 
Puerto Rico

ccb04 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 2 weeks 3 days ago
We're very sorry to hear about this experience you've had with our wipes and we'd like to see how we can help. Please give us a call at 1-800-582-4048, Monday - Friday from 9 AM to 5:30 PM ET. We hope to talk soon!
Rating: 
1 2 3 4 5
Submission Date: 
3 weeks 2 days ago

My eyes have been swollen red for 6 days

Review Questions: 
Gender: Female
Age: 13 to 17 years old
Review Text: 
I bought these wipes two weeks ago and was using them for a week when I started to have redness under my eyes. I waited and the Nextel day I had horrible red patches under my eyes it looked like I had two black eyes. It’s 6 days later and it still looks like I got punched in the face.
Nickname: 
Tessieruth
Location: 
Philadelphia pa

Tessieruth Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 3 weeks 1 day ago
Oh no! That's definitely not something we'd expect to happen from using our towelettes and would like to see what we can do to help. Please call us at 1-800-582-4048, M-F from 9am to 5:30pm ET. Hope to hear from you soon!
Rating: 
1 2 3 4 5
Submission Date: 
1 month 3 days ago

Really!

Review Questions: 
Gender: Female
Age: 55 to 64 years old
Review Text: 
I don't know if I just got a bad batch but these wipes are like sandpaper! They are so harsh and rough! However did this product pass quality control?! Ouch! Had to toss them.
Nickname: 
Rabbit lover
Location: 
Tacoma Wa

Rabbit lover Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 1 month 2 days ago
Thank you for making sure we knew about this! What you described in terms of texture and how the wipes felt on your skin is not at all what we'd expect, and so we'd like to see how we can make up for that. When you get the chance, please give us a call at 1-800-582-4048, Monday - Friday from 9am to 5:30pm ET with your email address, and we'll be glad to follow up. Thank you!
Rating: 
1 2 3 4 5
Submission Date: 
1 month 1 week ago

Made my eyelids sting

Review Questions: 
Gender: Female
Age: 25 to 34 years old
Review Text: 
Unfortunately I didn't like this product. I used it once and it made my eyes sting. I love other Neutrogena products but this one was a disappointment.
Nickname: 
Rachel86
Location: 
Vancouver, BC

Rachel86 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 1 month 1 week ago
Hi there, thanks for leaving your review! We'd love to learn more and help make things right, so please give us a call at 1-800-582-4048. We're available from 9am - 5:30pm ET, Monday through Friday. Hope to chat soon!
Rating: 
1 2 3 4 5
Submission Date: 
2 months 1 week ago

It hurt my face

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
I bought my first pack like two or so months ago and it was fine and I liked it, but then I went and bought a second pack and there is something in it that feels sharp and really hurts.
Nickname: 
Han649289
Location: 
Marion, Indiana

Han649289 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Company Service 2 months 1 week ago
We wouldn't expect this and want to learn more. Please give us a call at 1-800-582-4048. We're available Monday-Friday 9AM-5:30PM ET. When you call mention your username to our team. We hope to speak with you soon!
Rating: 
1 2 3 4 5
Submission Date: 
2 months 1 week ago

AWFUL product

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
Made my eyes so itchy and had a burning sensation. It felt like I was using sandpaper to remove my makeup
Nickname: 
Peakh
Location: 
Illinois

Peakh Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Company Service 2 months 1 week ago
We're sorry to hear this and want to learn more. Give us a call at 1-800-582-4048. We're available Monday-Friday 9AM-5:30PM ET. When you call mention your username to our team. We hope to speak with you soon!
Rating: 
1 2 3 4 5
Submission Date: 
2 months 1 week ago

what happened?

Review Questions: 
Age: 25 to 34 years old
Review Text: 
Sorry, but for lack of better term/review/question.... what the heck did you do to these, neutrogena??? These used to be the softest, best whipes i bought multiple times a month. Most recent purchase I used felt like harsh sand paper and was soooo abrasive on my skin, especially around my eyes which then turned red and burned. Please go back to whatever you were doing before ‘cause this is not good.
Nickname: 
LizR
Location: 

LizR Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Company Service 2 months 1 week ago
We're so sorry to hear that this happened! We wouldn't expect this of our wipes! We'd like to learn a bit more so we can help best. Please give us a call at 1-800-582-4048 when you have a moment. We're available from 9AM to 5:30PM ET, Monday-Friday. We hope to hear from you soon!
Rating: 
1 2 3 4 5
Submission Date: 
2 months 3 weeks ago

It’s so scratchy!

Review Questions: 
Gender: Female
Age: 25 to 34 years old
Review Text: 
I tried this out tonight. I’m really excited about the direction of using more naturally derived ingredients and materials from a sustainably-managed forest. This product was way too scratchy for my eyes! Rubbing it on my hand it felt soft, but actually using it was painful. I pulled out a second one to see if it was a fluke, but it was just as scratchy and painful. It was okay for the rest of my face, but seeing as I usually only wear eye makeup, this product isn’t going to work for me.
Nickname: 
Sensitiveskin29
Location: 
Portland, OR

Sensitiveskin29 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Company Service 2 months 3 weeks ago
We're so sorry to hear you've had this experience with our wipes! We hold our products to a very high standard, and wouldn't expect this to happen. We'd like to learn more so we can make this right. Please give us a call at 1-800-582-4048. We're available Monday-Friday from 9AM-5:30PM ET. We look forward to hearing from you!