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NEUTROGENA® Naturals Purifying Facial Cleanser

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1 2 3 4 5 3.31 out of 5 stars

Breakdown

5
154
4
41
3
20
2
39
1
100

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Product Ratings & Reviews (354 reviews)
1 2 3 4 5
354 reviews 60% recommend this product Write a Review

Average Ratings

Overall
1 2 3 4 5
3.3
1 - 8 of 354 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
1 week 6 days ago

My face burned, swelled, and turned bright red.

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
I've been using Healthy Skin Boosters Facial Cleanser for years. BUT it god discontinued. (not to be dramatic but I'm going to be dramatic...I was RATTLED) Anywho, I thoughtI'd try this because it's natural and I have sensitive skin. So I wash my face in the shower, no biggie, and I go to shave and such and I notice my face burning and I though "ah thats weird". I get out of the shower and go look in the mirror and BAM..my face looked like a beet and the skin was slightly poofy and raised. I'm sure some people can work with this facewash. I cannot.
Nickname: 
laur123
Location: 
Maryland

laur123 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 1 week 6 days ago
Hey there, and thanks so much for being willing to try another one of our facial cleansers! We'd love to hear more about what you need in your a product and how your skin reacted to this one. When you can, please give us a call at ​1-800-582-4048, Monday - Friday between 9am and 5:30pm ET with your email address, and we'll be happy to follow up. Thanks so much!
Rating: 
1 2 3 4 5
Submission Date: 
1 month 2 weeks ago

Need to improve the pumps

Review Questions: 
Gender: Female
Age: 55 to 64 years old
Review Text: 
Need to improve the pumps. Pumps on two out of three bottles did not work. The face wash is great, but I won’t be buying it again unless you improve the pumps.
Nickname: 
Jamey212
Location: 
San Diego

Jamey212 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 1 month 2 weeks ago
We’re so sorry to hear about your experience with the pumps from our Naturals Purifying Facial Cleanser and we’d appreciate the opportunity to gather a few more details about this. When you have a moment, please give us a call at 1-800-582-4048 between the hours of 9:00 AM – 5:30 PM ET, Monday – Friday. We hope to hear back soon!
Rating: 
1 2 3 4 5
Submission Date: 
2 months 2 weeks ago

Clean, soft, skin but burns!

Review Questions: 
Gender: Female
Age: 35 to 44 years old
Review Text: 
I have been using this product for fir a few days however I can’t leave it on for more than a few minutes because skin is tingling and feels like it’s burning. Although my skin is very clean and soft after I may stop using because of the burning feeling. I was hoping since it was natural I would not have this effect.
Nickname: 
Mz Ki
Location: 
Greenbelt, MD

Mz Ki Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Serive 2 months 2 weeks ago
We're sorry to hear about your experience with cleanser. We would like to discuss it further with you. Please give us a call Monday-Friday 9 am-5:30 pm ET at 800-582-4048. We look forward to hearing from you.
Rating: 
1 2 3 4 5
Submission Date: 
2 months 2 weeks ago

It definitely cleans but BURNS!!

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
I got the foaming cleansing gel and that burned my skin so I thought I should switch to something more natural. To my surprise, for something that's so natural, it burned my skin as if it had chemical/acidic ingredients. I spent my money on the formula to feel the same.
Nickname: 
brienc
Location: 

brienc Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 2 months 2 weeks ago
Hi there! We’re so sorry to hear about your experience with our Naturals Purifying Facial Cleanser and we’d appreciate the opportunity to gather a few more details and see what we can do to help. When you have a moment, please give us a call at 1-800-582-4048 between the hours of 9:00 AM – 5:30 PM ET, Monday – Friday. We look forward to hearing back!
Rating: 
1 2 3 4 5
Submission Date: 
2 months 2 weeks ago

My skin is burning and red!

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
I just bought this product and barely used it today. Instantly I felt my face getting hot and burning once I got out the shower my whole face was red! I do not recommend this facial cleanser. I will stick to the redness soothing facial cleanser..
Nickname: 
Vanessa15
Location: 
Lancaster, CA

Vanessa15 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 2 months 2 weeks ago
We're so sorry that you had a reaction to our cleanser. We'd like to learn more about your experience and ask that you call ​1-800-582-4048 when you have a chance. We're available M-F 9am-5:30pm ET. When you can be sure to share your reviewer name with our specialist so they can pull up your case. Thanks for letting us know!
Rating: 
1 2 3 4 5
Submission Date: 
2 months 2 weeks ago

Goodbye Makeup!

Review Questions: 
Gender: Female
Age: 35 to 44 years old
Review Text: 
I have been using this for about a month now, and I love it! Only two pumps and all my makeup is completely gone. This will be my go to from now on! I highly recommend it, especially if you use thick makeup.
Nickname: 
Butterfly147
Location: 
Kentucky

Butterfly147 Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
2 months 3 weeks ago

Excellent natural face wash!

Review Questions: 
Gender: Female
Age: 45 to 54 years old
Review Text: 
I've been using this face wash for a couple of years and this is the only face wash I can use containing salicylic acid because it's natural. My skins gets irritated and if I use any chemical acid. I tend to get white heads and I have very sensitive but oily skin that needs thorough yet gentle cleansing. This does the job! It helps my skin feel clean and clear. Love this face wash!
Nickname: 
Jennie
Location: 
Lakeforest, CA

Jennie Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
3 months 4 days ago

BURNS SKIN!

Review Questions: 
Received as a Free Sample: No
Gender: Female
Age: 35 to 44 years old
Review Text: 
Please do not use this product! I used this product and the second I put it on my face I felt an immediate burning sensation. I quickly washed it off and was terrified by the way my skin felt and looked. I have fair skin and looked like I had been in the sun for hours without protection. I’ve never had a reaction like this to any product. I tried this product because I’m trying to find a more “natural” face wash. This is definitely not the reaction or results I was expecting. It has now been hours since I used the product and my face is still burning, looks red, has welts and feels hot. The skin around my eyes is swollen too. I hope my face goes back to normal soon. This is supposed to be a more “natural” product but it felt like I washed my face with acid! I’m still in shock!
Nickname: 
Miro
Location: 
Miami

Miro Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 3 months 4 days ago
We're sorry to hear about your experience with our products! We would like to learn more and help. Please give us a call at ​1-800-582-4048, M-F from 9am to 5:30pm ET. Hope to hear from you soon!
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