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NEUTROGENA® Naturals Purifying Facial Cleanser

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1 2 3 4 5 3.32 out of 5 stars

Breakdown

5
152
4
40
3
18
2
38
1
97

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Product Ratings & Reviews (345 reviews)
1 2 3 4 5
345 reviews 60% recommend this product Write a Review

Average Ratings

Overall
1 2 3 4 5
3.3
1 - 8 of 345 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
1 day 15 hours ago

This BURNS

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
First, let me make it clear that this is the first time I used this product. i figured that since it’s all natural and I don’t have any skin allergies (my face is a tad sensitive, but no allergies) this product should be fine. I used it tonight to wash my face and it BURNS. I’ve used other face washes before that you can feel, but they never BURNED. It was more that I could consciously feel the product with a cooling feeling. I’m no stranger to neutrogena, but this product should not BURN skin. It felt like I got a fantaaaastic sunburn! Never using again. Straight in the bin for me.
Nickname: 
J41M33
Location: 
Lakewood, CA

J41M33 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 1 day 6 hours ago
We're sorry to hear you've had this experience and we appreciate you taking the time to share this. We'd like to talk with you and learn more so we can help you best. We're available Mon-Fri, 9am to 5:30pm ET. We look forward to making this right!
Rating: 
1 2 3 4 5
Submission Date: 
1 day 18 hours ago

Red/Burning

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
Used this a few time and it made my face immediately super tight, red, and my skin felt very irritated/burnt.
Nickname: 
emcluck
Location: 
Dallas, TX

emcluck Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 1 day 6 hours ago
We're sorry to hear you've had this experience. We'd like to learn more so we can help you best. Please give us a call at ​1-800-582-4048 when you have a chance. We're available Mon-Fri, 9am to 5:30pm ET. We hope to hear from you soon!
Rating: 
1 2 3 4 5
Submission Date: 
4 days 40 min ago

Terrible! I had the same burn/ rash and peeling.

Review Questions: 
Gender: Female
Age: 55 to 64 years old
Review Text: 
Causes burn, rash, peeling! Swelling under eye area.
Nickname: 
Cindy50
Location: 
Monroe, MI

Cindy50 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 3 days 5 hours ago
We're so sorry to hear about this and we'd like to see how we can help. Please give us a call at 1-800-582-4048, Mon - Fri from 9 AM to 5:30 PM ET. We hope to talk soon!
Rating: 
1 2 3 4 5
Submission Date: 
4 days 13 hours ago

Burned my skin and caused bumps

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
I bought this cleanser with high hopes. After a few days of use, i noticed small rash like bumps on my face. I figured my skin was just transitioning from my old face wash. Two weeks went by, every time i washed my face there were burns and the rash had spread. Made my face more sensitive.
Nickname: 
Tay21
Location: 
Mankato, MN

Tay21 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 4 days 5 hours ago
Oh no - we're terribly sorry to hear this! We wouldn't expect any of our products to make your skin worse, so we'd like to learn more and help in any way we can. Please call us at 800-582-4048; M-F, 9AM - 5:30PM ET. Looking forward to your call!
Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 2 days ago

DON’T USE

Review Questions: 
Age: 13 to 17 years old
Review Text: 
DON’T USE THIS PRODUCT FOR IT GAVE ME A BAD CHEMICAL BURN ON MY FACE.
Nickname: 
Zlove23
Location: 
Brentwood,TN

Zlove23 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Customer Care 2 weeks 2 days ago
We're sorry to hear you had this reaction while using our product. We wouldn't expect this and we want to gather more information to pass along to our safety team. When you have a chance, call us at 1-800-582-4048. We're available Monday-Friday from 9am to 5:30pm ET. We hope to hear from you soon!
Rating: 
1 2 3 4 5
Submission Date: 
1 month 5 days ago

Saved My Skin!1

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
3 years ago I was dealing with cystic acne and I decided to try this because of it being natural as well as it being gentle and smelling amazing! A couple months go by and now 3 years later my skin has been the clearest its been in my whole life. This product completely saved my skin and restored it to the best version possible.
Nickname: 
Natural_02
Location: 
Toronto, Canada

Natural_02 Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
1 month 1 week ago

Neutrogena facial cleanser

Review Questions: 
Gender: Female
Received as a Free Sample: Yes
Age: 25 to 34 years old
Review Text: 
I love the smell and how easy it is to clean my face
Nickname: 
Baby 13
Location: 
Asheville
This review was collected as part of a promotion.

Baby 13 Ratings

Overall: 

1 2 3 4 5

Helpfulness Count: 
Nobody has voted this review helpful.
Report: 
Rating: 
1 2 3 4 5
Submission Date: 
1 month 2 weeks ago

Open problems??

Review Questions: 
Gender: Female
Age: 45 to 54 years old
Review Text: 
I can’t get the stupid pump top to work! How do you get this open?? I’m not a rookie to pump bottles but it won’t pop up. Right now I have to unscrew the whole thing to use it. So frustrating!
Nickname: 
Vpslc
Location: 
Slc, UT

Vpslc Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 1 month 2 weeks ago
We're so sorry to hear about the issues you've been having with our pump and we'd like to see how we can help. When you have a moment give us a call at 1-800-582-4048, Monday - Friday from 9 AM to 5:30 PM ET. We hope to talk soon!