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NEUTROGENA® Naturals Purifying Facial Cleanser

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1 2 3 4 5 3.32 out of 5 stars

Breakdown

5
154
4
41
3
19
2
39
1
99

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Product Ratings & Reviews (352 reviews)
1 2 3 4 5
352 reviews 60% recommend this product Write a Review

Average Ratings

Overall
1 2 3 4 5
3.3
1 - 8 of 352 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 1 day ago

Clean, soft, skin but burns!

Review Questions: 
Gender: Female
Age: 35 to 44 years old
Review Text: 
I have been using this product for fir a few days however I can’t leave it on for more than a few minutes because skin is tingling and feels like it’s burning. Although my skin is very clean and soft after I may stop using because of the burning feeling. I was hoping since it was natural I would not have this effect.
Nickname: 
Mz Ki
Location: 
Greenbelt, MD

Mz Ki Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Serive 2 weeks 19 hours ago
We're sorry to hear about your experience with cleanser. We would like to discuss it further with you. Please give us a call Monday-Friday 9 am-5:30 pm ET at 800-582-4048. We look forward to hearing from you.
Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 3 days ago

It definitely cleans but BURNS!!

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
I got the foaming cleansing gel and that burned my skin so I thought I should switch to something more natural. To my surprise, for something that's so natural, it burned my skin as if it had chemical/acidic ingredients. I spent my money on the formula to feel the same.
Nickname: 
brienc
Location: 

brienc Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 2 weeks 2 days ago
Hi there! We’re so sorry to hear about your experience with our Naturals Purifying Facial Cleanser and we’d appreciate the opportunity to gather a few more details and see what we can do to help. When you have a moment, please give us a call at 1-800-582-4048 between the hours of 9:00 AM – 5:30 PM ET, Monday – Friday. We look forward to hearing back!
Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 6 days ago

My skin is burning and red!

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
I just bought this product and barely used it today. Instantly I felt my face getting hot and burning once I got out the shower my whole face was red! I do not recommend this facial cleanser. I will stick to the redness soothing facial cleanser..
Nickname: 
Vanessa15
Location: 
Lancaster, CA

Vanessa15 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 2 weeks 6 days ago
We're so sorry that you had a reaction to our cleanser. We'd like to learn more about your experience and ask that you call ​1-800-582-4048 when you have a chance. We're available M-F 9am-5:30pm ET. When you can be sure to share your reviewer name with our specialist so they can pull up your case. Thanks for letting us know!
Rating: 
1 2 3 4 5
Submission Date: 
3 weeks 9 hours ago

Goodbye Makeup!

Review Questions: 
Gender: Female
Age: 35 to 44 years old
Review Text: 
I have been using this for about a month now, and I love it! Only two pumps and all my makeup is completely gone. This will be my go to from now on! I highly recommend it, especially if you use thick makeup.
Nickname: 
Butterfly147
Location: 
Kentucky

Butterfly147 Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
3 weeks 3 days ago

Excellent natural face wash!

Review Questions: 
Gender: Female
Age: 45 to 54 years old
Review Text: 
I've been using this face wash for a couple of years and this is the only face wash I can use containing salicylic acid because it's natural. My skins gets irritated and if I use any chemical acid. I tend to get white heads and I have very sensitive but oily skin that needs thorough yet gentle cleansing. This does the job! It helps my skin feel clean and clear. Love this face wash!
Nickname: 
Jennie
Location: 
Lakeforest, CA

Jennie Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
1 month 5 days ago

BURNS SKIN!

Review Questions: 
Received as a Free Sample: No
Gender: Female
Age: 35 to 44 years old
Review Text: 
Please do not use this product! I used this product and the second I put it on my face I felt an immediate burning sensation. I quickly washed it off and was terrified by the way my skin felt and looked. I have fair skin and looked like I had been in the sun for hours without protection. I’ve never had a reaction like this to any product. I tried this product because I’m trying to find a more “natural” face wash. This is definitely not the reaction or results I was expecting. It has now been hours since I used the product and my face is still burning, looks red, has welts and feels hot. The skin around my eyes is swollen too. I hope my face goes back to normal soon. This is supposed to be a more “natural” product but it felt like I washed my face with acid! I’m still in shock!
Nickname: 
Miro
Location: 
Miami

Miro Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 1 month 4 days ago
We're sorry to hear about your experience with our products! We would like to learn more and help. Please give us a call at ​1-800-582-4048, M-F from 9am to 5:30pm ET. Hope to hear from you soon!
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Rating: 
1 2 3 4 5
Submission Date: 
1 month 2 weeks ago

It's a decent choice

Review Questions: 
Gender: Female
Age: 25 to 34 years old
Review Text: 
Light pleasant smell and texture, doesn't dry out or irritate my skin.
Nickname: 
Vero
Location: 

Vero Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
2 months 4 days ago

This BURNS

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
First, let me make it clear that this is the first time I used this product. i figured that since it’s all natural and I don’t have any skin allergies (my face is a tad sensitive, but no allergies) this product should be fine. I used it tonight to wash my face and it BURNS. I’ve used other face washes before that you can feel, but they never BURNED. It was more that I could consciously feel the product with a cooling feeling. I’m no stranger to neutrogena, but this product should not BURN skin. It felt like I got a fantaaaastic sunburn! Never using again. Straight in the bin for me.
Nickname: 
J41M33
Location: 
Lakewood, CA

J41M33 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 2 months 3 days ago
We're sorry to hear you've had this experience and we appreciate you taking the time to share this. We'd like to talk with you and learn more so we can help you best. We're available Mon-Fri, 9am to 5:30pm ET. We look forward to making this right!