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NEUTROGENA® Naturals Purifying Facial Cleanser

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1 2 3 4 5 3.49 of 5

Breakdown

5
136
4
37
3
18
2
30
1
69

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Product Ratings & Reviews (290 reviews)
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290 reviews 183 out of 290 (63%) recommend this product Write a review

Average Ratings

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3.5
1 - 8 of 292 Reviews
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1 2 3 4 5
Submission Date: 
4 days 7 hours ago

Bad Reaction

Review Questions: 
Age: 25 to 34 years old
Review Text: 
First time using it tonight and my face looks burnt like it would from harsh facial cleansers. It was immediately after use and now it is stinging. I wish I read reviews on this product before buying it.
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LynR
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LynR Ratings

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1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, , Neutrogena 3 days 19 hours ago
Hi there. We'd like to learn more about your experience with our product. If you could, please give our consumer care center a call at 1-800-582-4048 Monday- Friday 9AM-7PM ET. Thank you!
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1 2 3 4 5
Submission Date: 
1 month 3 days ago

Great for sensitive skin

Review Questions: 
Skin type: Combination
Gender: Female
Age: 55 to 64 years old
Review Text: 
Love this cleanser! I've been using the cleanser for a long time and this is the only one my skin agrees with. Tried using other brands, but always came back to this one.
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rb10101
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rb10101 Ratings

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1 2 3 4 5

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Rating: 
1 2 3 4 5
Submission Date: 
2 months 1 week ago

Love this product

Review Questions: 
Skin type: Oily
Gender: Female
Age: 18 to 24 years old
Review Text: 
I normally never do reviews for anything, but this product is amazing! I've never been able to use Neutrogena products before because my skin is so sensitive, but this stuff is a God send. It smells amazing, leaves my skin feeling soft and clean, and doesn't irritate my sensitive. It's an amazing cleanser!
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adodd
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adodd Ratings

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Rating: 
1 2 3 4 5
Submission Date: 
2 months 3 weeks ago

Excellent cleanser

Review Questions: 
Skin type: Combination
Gender: Female
Age: 35 to 44 years old
Review Text: 
I really think this cleanser has improved my skin texture and radiance. Thankyou!
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Libstar80
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Libstar80 Ratings

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1 2 3 4 5

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Rating: 
1 2 3 4 5
Submission Date: 
2 months 3 weeks ago

Ineffective Product

Review Questions: 
Skin type: Normal
Gender: Female
Age: 25 to 34 years old
Review Text: 
I had high hopes for this product with its green ingredients. However, I just found the product grossly ineffective as a daily cleanser. When my clear skin suffered from minor breakouts, the cleanser did not prevent or cure them. Instead, my conditions used to worsen.
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Grad Student
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Grad Student Ratings

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1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 2 months 3 weeks ago
Thank you for writing this review. We wouldn't expect this product would make your breakouts worse. We'd like to learn more about your experience. Please give us a call at 1-800-582-4048. We're available Monday-Friday, 9AM-7PM ET. We look forward to speaking with you.
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Rating: 
1 2 3 4 5
Submission Date: 
2 months 4 weeks ago

My skin turned red and burned!

Review Questions: 
Skin type: Normal
Gender: Female
Age: 25 to 34 years old
Review Text: 
I used this product the first night with no problem. However, the second night I used it, I washed my face with it in the shower and immediately felt it burn. As soon as I got out of the shower my whole face was super red and on fire. But everything else Neutrogena makes is great!
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Dawn92
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Dawn92 Ratings

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1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 2 months 4 weeks ago
Thank you for writing this review. We wouldn't expect it to cause your face to become red and burn. We'd like to learn more about your experience. Please give us a call at 1-800-582-4048. We're available Monday-Friday, 9AM-7PM ET. We look forward to speaking with you.
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Rating: 
1 2 3 4 5
Submission Date: 
3 months 3 days ago

Serious Allergic Reaction

Review Questions: 
Skin type: Combination
Gender: Female
Age: 25 to 34 years old
Review Text: 
I had such high hopes for this cleanser!! The first few days my skin felt okay. Tonight I washed my face, per usual, got out of the shower and had super red, splotchy urticaria all over my face and neck! My throat even started swelling and my eyes became all puffy!! For someone who typically does not have sensitive skin, this was certainly frightening! This is the only new product to my skincare regimen, and had to have been the cause. Very scary. Please read all ingredients and do a patch test before using!! *Note: I double-check all my products prior to using to ensure I am not allergic to the ingredients*
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future_pa415
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future_pa415 Ratings

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1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 3 months 2 days ago
Thank you for writing this review. We wouldn't expect this product would cause redness, itching, puffiness, or swelling. We'd like to learn more about your experience. Please give us a call at 1-800-582-4048. We're available Monday-Friday, 9AM-7PM EST. We look forward to your call.
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Rating: 
1 2 3 4 5
Submission Date: 
3 months 3 weeks ago

Great Product!

Review Questions: 
Skin type: Combination
Gender: Female
Review Text: 
This product has done wonders for my skin! I have very sensitive skin, so I look for very natural products and this is definitely my favorite product that I have used.
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Ellie
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Ellie Ratings

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