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NEUTROGENA® Naturals Purifying Facial Cleanser

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1 2 3 4 5 3.37 of 5

Breakdown

5
150
4
40
3
18
2
36
1
90

Where to Buy

Online Retailers

Product Ratings & Reviews (334 reviews)
1 2 3 4 5
334 reviews 62% recommend this product Write a Review

Average Ratings

Overall
1 2 3 4 5
3.4
1 - 8 of 334 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
3 weeks 4 days ago

best cleanser!

Review Questions: 
Age: 25 to 34 years old
Review Text: 
i like its gentle texture,and pure ingredients. i have troublesome skin but, It' not gonna make trouble and pimples. but i have one question, Its ph is acidic or alkali?
Nickname: 
estella
Location: 
south korea

estella Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
1 month 2 weeks ago

Excellent Natural Cleanser

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
I am so sad that I saw such negative reviews here so I thought I would write about my own experience with the product. I have sensitive combination skin that is very picky and seems to only like natural ingredient formulas. I picked this up when my other cleanser ran out and there weren't any in the store, but now I don't think I'll ever go back to what I had been using. It's extremely gentle and soft around the eye area and completely gets rid of my makeup, even waterproof mascara. I love this and highly recommend it. If you're thinking of buying it, go for it.
Nickname: 
maroon
Location: 
Orlando, FL

maroon Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
1 month 2 weeks ago

This destroyed my face and my esteem temporarily

Review Questions: 
Gender: Female
Age: 35 to 44 years old
Review Text: 
After 30day plus of using this product with the moisturizer and burning starting to present itself, I took a selfie in the best lighting and to my surprise realized my face not only darkened but was burnt and broken out in bumps. I've used neutrogena since my early 20's now 38 and applying for a flight attendant position my esteem was completely compromised and so has my pockets since now I have to get help to reverse the damage caused by this product listed for all types skin and natural. Having found I had Celiacs disease I've only used neutrogena without any issues for several years. I've been traumatized and will never return as a loyal customer after this.
Nickname: 
SweetsLadoux215
Location: 
Philly

SweetsLadoux215 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 1 month 2 weeks ago
We're very sorry to hear about this experience you've had with our cleanser and we'd like to learn more. When you have a moment give us a call at 1-800-582-4048, Monday - Friday from 9 AM to 5:30 PM ET. We look forward to speaking with you!
Rating: 
1 2 3 4 5
Submission Date: 
2 months 2 weeks ago

Burns and broke me out

Review Questions: 
Age: 25 to 34 years old
Review Text: 
I have combination skin that leans to the oily side. I have mildly sensetive skin and only break out occasionally. I bought this product because I ran out of my other face wash. I thought it would be gentle and get my face clean. Unfortunately this face wash dried out my skin so badly that my face cream hurt to apply. It also broke me out all over my face with horribly painful cystic acne. I usually only break out on my chin and its not usually painful or even red. I had dry flakey patches and my skin was so inflamed that it throbbed. The only change I made to my routine was this product. I discontinued use and gave the cleanser to my husband who does not have sensetive skin and he never breaks out. Unfortunately for him it also broke him out and burned his face. His skin type is totally different than mine and we both had the same experience with this product. Its way too harsh.
Nickname: 
VeronicaV
Location: 
Florida

VeronicaV Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 2 months 2 weeks ago
We're very sorry to hear about this and we'd like to learn more. When you have a moment please give us a call at 1-800-582-4048, Monday - Friday from 9 AM to 5:30 PM ET. We look forward to speaking with you!
Rating: 
1 2 3 4 5
Submission Date: 
2 months 2 weeks ago

The pump does not work

Review Questions: 
Gender: Female
Age: 25 to 34 years old
Review Text: 
The pump does not work I'm very disappointed spend half my shower trying to figure it out. But there is nothing to figure out it doesn't work.
Nickname: 
Kat26525
Location: 
Morgantown wv

Kat26525 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 2 months 2 weeks ago
We're very sorry to hear that our pump hasn't been working for you and we'd like to see how we can help. Give us a call at 1-800-582-4048, Monday - Friday from 9 AM to 5:30 PM ET. We hope to hear from you soon!
Rating: 
1 2 3 4 5
Submission Date: 
2 months 3 weeks ago

Removes my makeup in one wash!

Review Questions: 
Gender: Female
Age: 25 to 34 years old
Review Text: 
I love this face wash! I've been using it for over 2 years now, don't think I'll use any other face wash. Smells great and removes my waterproof makeup in one wash. Great product, highly recommend!
Nickname: 
Location: 
Chicago, IL

Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
3 months 1 day ago

Like many others, turned my face bright red

Review Questions: 
Gender: Female
Age: 25 to 34 years old
Review Text: 
I am adding my voice to the others who have said this product caused their skin to turn bright red after one use. I find it odd that it's labelled "hypoallergenic" when clearly so many people are having allergic reaction. Should be labelled hypERallergenic. Neutrogena, instead of replying to all of these comments asking people to call you, can you post why this might be happening? A particular ingredient to watch out for?
Nickname: 
nikkihuds1986
Location: 
Ottawa, ON

nikkihuds1986 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 3 months 17 hours ago
We do not have any additional information to share at the current moment, but we'd would like to look into this directly. Please give us a call at 1-888-663-8876. We're available Monday-Friday, 9AM-5:30PM ET. We look forward to speaking with you.
Rating: 
1 2 3 4 5
Submission Date: 
5 months 2 weeks ago

Ouch! Left skin red and irritated

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
I bought this a couple days ago. First use was in shower and I had no problems after - just worked like a regular clear/sensitive cleanser (I have combination skin). Second use was during nighttime skincare routine after micellar water and immediately turned my face blotchy/red and irritated. Had to apply a few coats of moisturizer to my face and try to rid my skin of the cleanser by washing it off. May seem attractive on the shelf but DO NOT BUY - would recommend Cerave/Cetaphil instead!
Nickname: 
ktd24
Location: 
New York, NY

ktd24 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 5 months 2 weeks ago
We're sorry to hear you had this reaction while using our cleanser. We'd love to learn more about your experience and see how we can help improve our products. When you get a chance, please call us at 1-800-582-4048. We're here Monday through Friday from 9am to 5:30pm ET. Feel better and we look forward to your call!