Skip to main content

Search

NEUTROGENA® Naturals Purifying Facial Cleanser

Share

1 2 3 4 5 3.43 of 5

Breakdown

5
140
4
37
3
18
2
30
1
78

Where to Buy

Online Retailers

Product Ratings & Reviews (303 reviews)
1 2 3 4 5
303 reviews 64% recommend this product Write a review

Average Ratings

Overall
1 2 3 4 5
3.4
1 - 8 of 303 Reviews
  • Filter
Rating: 
1 2 3 4 5
Submission Date: 
1 day 12 hours ago

Ruined my skin

Review Questions: 
Age: 18 to 24 years old
Review Text: 
I have been looking for a natural face wash and saw this and was super excited to try it. When I first used it, I felt a mild burning sensation and once I dried my face, my face was bright red and burned, it looked and felt like I spent 2 weeks in the sun. The next day when I woke up, my skin was peeling, incredibly dry, felt scaly, and had those incredibly painful and huge pimples everywhere and was still bright red. My skin did not go back to normal until 4 days later. Also the pump broke immediately when I tried to open it.
Nickname: 
jessica03
Location: 

jessica03 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 1 day 4 hours ago
We're so sorry to hear about this! We'd love to learn more and help you out, so please give us a call at 1-800-582-4048 from 9AM - 5:30PM ET Monday through Friday. Hope to hear from you soon!
Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 4 hours ago

Pump is Difficult to Open

Review Questions: 
Gender: Female
Age: 35 to 44 years old
Review Text: 
I would love to try this product but I can't get to it. The pump is so hard to open. At first I thought it was me. I saw there was an arrow on the top so I twisted it that direction way a bunch of times. Nothing. I asked my engineer husband to open it. Nope, he couldn't do it either. So I googled it. Turns out it's not just me. There are lots of complaints about hard this is to open. Please spend some time re-designing this pump so people can actually use your product! I have been a long-time consumer of Neutrogena products and would like to use this one too!
Nickname: 
Jinxy534
Location: 
New York, NY, USA

Jinxy534 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Company Services 1 week 6 days ago
We're sorry to hear this and want to help! Please give us a call at 1-800-582-4048. We're available Monday-Friday 9AM-5:30PM ET. We look forward to speaking with you!
Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 14 hours ago

Pump is terribly designed

Review Questions: 
Gender: Female
Age: 35 to 44 years old
Review Text: 
I would love to try this product but I can't get to it. The pump is terrible. At first I thought it was me. I saw there was a barely visible arrow on the top so I twisted it that direction way a bunch of times. Nothing. I asked my engineer husband to open it. Nope, he couldn't do it either. So I googled it. Turns out it's not just me. There are multiple YouTube videos with instructions on how to open this. How ridiculous, Neutrogena. Did no one test this bottle prior to manufacturing? I don't care how good the actual product is, it's not worth the frustration.
Nickname: 
Jinxy534
Location: 
New York, NY, USA

Jinxy534 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer care 2 weeks 3 hours ago
Thank you for your review! We apologize you had this experience with our cleanser and want to assure you it is unexpected. We’d like to gather some details from the bottle you have and find a way to make this right. Please contact us at: 1-800-582-4048 between 9AM to 5:30PM EST Monday-Friday. We look forward to hearing from you!
Rating: 
1 2 3 4 5
Submission Date: 
3 months 1 week ago

Face burning.

Review Questions: 
Gender: Female
Age: 25 to 34 years old
Review Text: 
My face felt the same way as the comment below this. I’ve been washing for several days (every morning) and my face BURNS so bad and is completely red for couple hours. I wish the neutrogena naturals face & body bar was never discontinued.. it was the best.
Nickname: 
Dovile
Location: 
Chicago, IL, United States

Dovile Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Customer Service 3 months 1 week ago
Thank you for writing this review. We'd like to learn more about your experience. Please give us a call at 1-800-582-4048. We're available Monday-Friday, 9AM-7PM ET. We look forward to speaking with you.
Rating: 
1 2 3 4 5
Submission Date: 
3 months 1 week ago

0 STARS! My face is burning red! Do not use!

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
The “naturals” claim got my attention. After using as recommended. My face began to burn and was soon covered in angry red blotches! This better go away!
Nickname: 
Angry Red
Location: 
New York

Angry Red Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, , Neutrogena 3 months 1 week ago
Thank you for your review. We certainly wouldn't expect this from our product, so we'd like to chat further with you. When you have a moment, please give our consumer care center a call at 1-800-582-4048 Monday- Friday 9AM-7PM ET. Thank you!
Rating: 
1 2 3 4 5
Submission Date: 
3 months 1 week ago

Great Product

Review Questions: 
Gender: Female
Review Text: 
I have used this product for years and was very happy with it. I also bought Neutrogena Ultra Gentle Daily cleanser, which I was also happy with. What are the recommendations for using one over the other? What is the difference?
Nickname: 
Jeannie 26
Location: 
Portage, MI, United States

Jeannie 26 Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
4 months 2 days ago

IF YOU COULD EVER OPEN THE PUMP THE PRODUCT IS GOO

Review Questions: 
Gender: Female
Age: 45 to 54 years old
Review Text: 
Your Purifying Facial cleanser has the stupidest bottle EVER MADE! It is impossible to open when you first get it. Randomly, the pump top will finally pop open so you can actually use it after trying a ridiculous number of times. There are actually blogs online that try to teach people to open this stupid bottle. Give this bottle to your top executives and see if they can open the pump when it's brand new. My guess is...they wont be able to. Fix the bottle or I'm done buying this!
Nickname: 
Crystal
Location: 
AZ, United States

Crystal Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Customer Service 4 months 2 days ago
Thank you for writing this review. We'd like to learn more about your experience. Please give us a call at 1-800-582-4048. We're available Monday-Friday, 9AM-7PM ET. We look forward to speaking with you.
Rating: 
1 2 3 4 5
Submission Date: 
4 months 1 week ago

Bad reaction - horrible burning sensation.

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
I will start this off by saying that as someone with sensitive skin, I was attracted to this product because of its "natural" claim - I will not buy it again. Within minutes of my first use of the cleanser, I began to feel a horrible burning sensation. I became so uncomfortable that I went to the mirror to look at my skin because I was sure there would be some sort of visible irritation given the level of discomfort - and sure enough my face was completely covered in angry, red blotches. It took quite a while, over an hour or more, for the blotches to clear and I ended up washing the cleanser off with my regular body wash because my face was burning. I had the same experience with the acne spot treatment in the same line therefore I will be steering clear of this collection entirely. I would not recommend it if you have sensitive skin!
Nickname: 
KP17
Location: 
Kingston, ON, Canada

KP17 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Company Services 4 months 1 week ago
Thank you for writing this review. We'd like to learn more about your experience. Please give us a call at 1-800-582-4048. We're available Monday-Friday, 9AM-7PM ET. We look forward to speaking with you.