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NEUTROGENA® Naturals Purifying Facial Cleanser

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5
149
4
39
3
18
2
36
1
89

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Product Ratings & Reviews (331 reviews)
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331 reviews 62% recommend this product Write a Review

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3.4
1 - 8 of 331 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
1 week 5 days ago

Burns and broke me out

Review Questions: 
Age: 25 to 34 years old
Review Text: 
I have combination skin that leans to the oily side. I have mildly sensetive skin and only break out occasionally. I bought this product because I ran out of my other face wash. I thought it would be gentle and get my face clean. Unfortunately this face wash dried out my skin so badly that my face cream hurt to apply. It also broke me out all over my face with horribly painful cystic acne. I usually only break out on my chin and its not usually painful or even red. I had dry flakey patches and my skin was so inflamed that it throbbed. The only change I made to my routine was this product. I discontinued use and gave the cleanser to my husband who does not have sensetive skin and he never breaks out. Unfortunately for him it also broke him out and burned his face. His skin type is totally different than mine and we both had the same experience with this product. Its way too harsh.
Nickname: 
VeronicaV
Location: 
Florida

VeronicaV Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 1 week 5 days ago
We're very sorry to hear about this and we'd like to learn more. When you have a moment please give us a call at 1-800-582-4048, Monday - Friday from 9 AM to 5:30 PM ET. We look forward to speaking with you!
Rating: 
1 2 3 4 5
Submission Date: 
1 week 6 days ago

The pump does not work

Review Questions: 
Gender: Female
Age: 25 to 34 years old
Review Text: 
The pump does not work I'm very disappointed spend half my shower trying to figure it out. But there is nothing to figure out it doesn't work.
Nickname: 
Kat26525
Location: 
Morgantown wv

Kat26525 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 1 week 5 days ago
We're very sorry to hear that our pump hasn't been working for you and we'd like to see how we can help. Give us a call at 1-800-582-4048, Monday - Friday from 9 AM to 5:30 PM ET. We hope to hear from you soon!
Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 4 days ago

Removes my makeup in one wash!

Review Questions: 
Gender: Female
Age: 25 to 34 years old
Review Text: 
I love this face wash! I've been using it for over 2 years now, don't think I'll use any other face wash. Smells great and removes my waterproof makeup in one wash. Great product, highly recommend!
Nickname: 
Location: 
Chicago, IL

Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
3 weeks 5 days ago

Like many others, turned my face bright red

Review Questions: 
Gender: Female
Age: 25 to 34 years old
Review Text: 
I am adding my voice to the others who have said this product caused their skin to turn bright red after one use. I find it odd that it's labelled "hypoallergenic" when clearly so many people are having allergic reaction. Should be labelled hypERallergenic. Neutrogena, instead of replying to all of these comments asking people to call you, can you post why this might be happening? A particular ingredient to watch out for?
Nickname: 
nikkihuds1986
Location: 
Ottawa, ON

nikkihuds1986 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 3 weeks 4 days ago
We do not have any additional information to share at the current moment, but we'd would like to look into this directly. Please give us a call at 1-888-663-8876. We're available Monday-Friday, 9AM-5:30PM ET. We look forward to speaking with you.
Rating: 
1 2 3 4 5
Submission Date: 
3 months 1 week ago

Ouch! Left skin red and irritated

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
I bought this a couple days ago. First use was in shower and I had no problems after - just worked like a regular clear/sensitive cleanser (I have combination skin). Second use was during nighttime skincare routine after micellar water and immediately turned my face blotchy/red and irritated. Had to apply a few coats of moisturizer to my face and try to rid my skin of the cleanser by washing it off. May seem attractive on the shelf but DO NOT BUY - would recommend Cerave/Cetaphil instead!
Nickname: 
ktd24
Location: 
New York, NY

ktd24 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 3 months 1 week ago
We're sorry to hear you had this reaction while using our cleanser. We'd love to learn more about your experience and see how we can help improve our products. When you get a chance, please call us at 1-800-582-4048. We're here Monday through Friday from 9am to 5:30pm ET. Feel better and we look forward to your call!
Rating: 
1 2 3 4 5
Submission Date: 
3 months 1 week ago

Burned my skin

Review Questions: 
Gender: Female
Age: 25 to 34 years old
Review Text: 
I usually love this line of products as I very much support the natural, non-toxic products. However, when i used this product, it burned my skin and I had a rash for days. I had my roommate use it to see if I was just allergic to this product but she had the same result.
Nickname: 
Shannon10
Location: 
Tulsa, Ok

Shannon10 Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
3 months 2 weeks ago

First use was great, next use, not so much...

Review Questions: 
Gender: Female
Age: 13 to 17 years old
Review Text: 
The first day I used this, my skin felt great. I’m a teenager with dry to combination skin, and my skin felt really soft after the first use. The next day, I used this and it burned when I put it on. After washing it off, I discovered it had left my skin feeling raw, dry, and red. Wouldn’t recommend to a friend.
Nickname: 
bubblegumbliss
Location: 

bubblegumbliss Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 3 months 2 weeks ago
Thanks for sharing your thoughts! We'd like to learn a little bit more about what happened since this isn't typical with our Naturals Facial Cleanser. Please call us at 800-582-4048; we're available Monday through Friday 9AM - 5:30PM ET. Hope to hear from you soon!
Rating: 
1 2 3 4 5
Submission Date: 
4 months 1 week ago

Favorite Cleanser

Review Questions: 
Gender: Female
Age: 25 to 34 years old
Review Text: 
I've been using this product for many years (since it first came out), and it is the best cleanser that I have ever tried. Over the years, naturally, I have switched out beauty products, but I find myself always coming back to this product. It has never dried out my skin. And while I doesn't get rid of my pimples, it has completely prevented breakouts for me with regular use, including my teenage breakouts years ago. As a teenager, I had oily skin, and as an adult, I have dry skin; amazingly, this product line has always worked for me. I have recommended and will continue to recommend the entire Naturals line to many family members and friends.
Nickname: 
starborn600
Location: 

starborn600 Ratings

Overall: 

1 2 3 4 5