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NEUTROGENA® Naturals Purifying Facial Cleanser

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5
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4
39
3
18
2
35
1
87

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Product Ratings & Reviews (327 reviews)
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327 reviews 62% recommend this product Write a Review

Average Ratings

Overall
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3.4
1 - 8 of 327 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
1 week 5 days ago

Ouch! Left skin red and irritated

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
I bought this a couple days ago. First use was in shower and I had no problems after - just worked like a regular clear/sensitive cleanser (I have combination skin). Second use was during nighttime skincare routine after micellar water and immediately turned my face blotchy/red and irritated. Had to apply a few coats of moisturizer to my face and try to rid my skin of the cleanser by washing it off. May seem attractive on the shelf but DO NOT BUY - would recommend Cerave/Cetaphil instead!
Nickname: 
ktd24
Location: 
New York, NY

ktd24 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 1 week 4 days ago
We're sorry to hear you had this reaction while using our cleanser. We'd love to learn more about your experience and see how we can help improve our products. When you get a chance, please call us at 1-800-582-4048. We're here Monday through Friday from 9am to 5:30pm ET. Feel better and we look forward to your call!
Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 3 hours ago

Burned my skin

Review Questions: 
Gender: Female
Age: 25 to 34 years old
Review Text: 
I usually love this line of products as I very much support the natural, non-toxic products. However, when i used this product, it burned my skin and I had a rash for days. I had my roommate use it to see if I was just allergic to this product but she had the same result.
Nickname: 
Shannon10
Location: 
Tulsa, Ok

Shannon10 Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 5 days ago

First use was great, next use, not so much...

Review Questions: 
Gender: Female
Review Text: 
The first day I used this, my skin felt great. I’m a teenager with dry to combination skin, and my skin felt really soft after the first use. The next day, I used this and it burned when I put it on. After washing it off, I discovered it had left my skin feeling raw, dry, and red. Wouldn’t recommend to a friend.
Nickname: 
bubblegumbliss
Location: 

bubblegumbliss Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 2 weeks 4 days ago
Thanks for sharing your thoughts! We'd like to learn a little bit more about what happened since this isn't typical with our Naturals Facial Cleanser. Please call us at 800-582-4048; we're available Monday through Friday 9AM - 5:30PM ET. Hope to hear from you soon!
Rating: 
1 2 3 4 5
Submission Date: 
1 month 1 week ago

Favorite Cleanser

Review Questions: 
Gender: Female
Age: 25 to 34 years old
Review Text: 
I've been using this product for many years (since it first came out), and it is the best cleanser that I have ever tried. Over the years, naturally, I have switched out beauty products, but I find myself always coming back to this product. It has never dried out my skin. And while I doesn't get rid of my pimples, it has completely prevented breakouts for me with regular use, including my teenage breakouts years ago. As a teenager, I had oily skin, and as an adult, I have dry skin; amazingly, this product line has always worked for me. I have recommended and will continue to recommend the entire Naturals line to many family members and friends.
Nickname: 
starborn600
Location: 

starborn600 Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
1 month 1 week ago

Love this cleanser...

Review Questions: 
Gender: Female
Age: 45 to 54 years old
Review Text: 
I bought this cleanser for my daughter to help start her on the path to good skin care - I also really like it for my older, dryer skin. It never leaves the skin tight or dry and the smell is really pleasant and fresh. I only wish Neutrogena would make a natural toner to go with this. They have just about everything else...so where’s the toner? I also love the Hydraboost Serum...it’s very effective
Nickname: 
ClassyMum
Location: 
Louisville, ky

ClassyMum Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
1 month 4 weeks ago

Great product but the pump does not work

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
I absolutely love this product. It does a great job cleaning my face and has a nice scent. It is a gentle cleanser that works well with my combination skin tone. The fact that it is a more natural product is one of the main reasons I switched to it from the Neutrogena Daily Face Wash. The only downside is the pump does not work. I have wasted hours trying to pry to pump with pliers, to rotate the pump enough times to where it moves out of the locked position, and to honestly just pull the dang thing open, but nothing helps. This is my third bottle of the product and the pump simply never has worked on any of the bottles. I love the product but the horrendous pump makes me hesitant to keep buying. Please re-design the pump! I am a huge Neutrogena fan and will keep buying this product if the pump actually starts to work.
Nickname: 
Sammygd93
Location: 
Jacksonville, FL

Sammygd93 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 1 month 3 weeks ago
Thank you for sharing your review with us! We're so sorry to hear the pump on our Naturals Purifying Facial Cleanser didn't work for you. We understand how frustrating this can be and would like to help make this right. When you have a moment, please give us a call at 1-800-582-4048. We're available Monday-Friday from 9A to 5:30P ET. We hope to hear from you soon!
Rating: 
1 2 3 4 5
Submission Date: 
2 months 1 week ago

Clean and beautiful effect.

Review Questions: 
Gender: Female
Age: 35 to 44 years old
Review Text: 
I came across this product because I was looking for something that does not look and feel like chemical. It did it's job well and the skin feels really smooth and clean. My skin looks good and fresh.
Nickname: 
NatSara
Location: 
NJ

NatSara Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
2 months 4 weeks ago

Red rash

Review Text: 
I recently bought this two days ago and the first time I used it, it made my skin super red and super blotchy and itchy!! I read a lot the views to research this product and everyone had similiar problems to mine! I believe this happened to do the fragrance. I have sensitive skin and dry combination but I am not allergic to anything and my face has never reacted badly to any face cleansers or lotions (just make up); however, my face is not happy right now using this product. It feels dry and tight, red, itchy, and blotty with just one use.. lesson learned, do not mix face and fragrence!!
Nickname: 
Taylor222
Location: 
Wisconsin

Taylor222 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 2 months 4 weeks ago
Thank you for writing this review. We'd like to learn more about your experience. Please give us a call at 1-800-582-4048. We're available Monday-Friday, 9AM-5:30PM ET. We look forward to speaking with you.