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NEUTROGENA® Makeup Remover Cleansing Towelettes Refill Pack

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1 2 3 4 5 3.83 of 5

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Product Ratings & Reviews (199 reviews)
1 2 3 4 5
199 reviews 138 out of 199 (69%) recommend this product Write a review

Average Ratings

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3.8
1 - 8 of 199 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
1 month 3 weeks ago

Love the product

Review Questions: 
Gender: Female
Skin type: Combination
Review Text: 
I love these towelettes . I want to buy the vanity case for the refill packs. Where do you sell them?
Nickname: 
Patkelly
Location: 

Patkelly Ratings

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1 2 3 4 5

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Rating: 
1 2 3 4 5
Submission Date: 
6 months 4 hours ago

Best makeup remover

Review Questions: 
Age: 18 to 24 years old
Gender: Female
Skin type: Dry
Review Text: 
I've been using this product for a long time now and it's the only thing I've been able to find that can get every trace of makeup off my face!
Nickname: 
kasd
Location: 
Utah

kasd Ratings

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1 2 3 4 5

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Rating: 
1 2 3 4 5
Submission Date: 
6 months 1 day ago

My skin is breaking out because of this product!!

Review Questions: 
Gender: Female
Skin type: Normal
Review Text: 
I love the way how it cleans my make up within seconds, but the every next day my skin starts to break out!!
Nickname: 
Kay65
Location: 
Sacramento, CA

Kay65 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Services 6 months 12 hours ago
Thank you for bringing this to our attention. We wouldn't expect this as a result of using our products. We would love to gather some more information from you regarding your experience. Please give us a call at 1-800-582-4048. Our hours are Monday-Friday, 9AM-7PM, ET. We look forward to speaking with you soon!
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Submission Date: 
7 months 1 week ago

Great product

Review Questions: 
Age: 18 to 24 years old
Gender: Female
Skin type: Normal
Review Text: 
I absolutely love this product! I've been using the makeup remover cleansing towelettes for about 4 years and love how easily it takes off my makeup. The only drawback is that sometimes my face feels dried out after using the product (I have very sensitive skin), but I usually wash my face with soap and water every night before bed any way. I highly recommend buying this product!
Nickname: 
soccergirl1234567
Location: 
Philadelphia, PA

soccergirl1234567 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 7 months 1 week ago
Thanks for your review, soccergirl1234567. We love that you're a fan of this product, but we wouldn't expect you to experience dryness while using it. Please give us a call at 1-800-582-4048 Monday-Friday between 9am-7pm ET. We look forward to speaking with you!
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Rating: 
1 2 3 4 5
Submission Date: 
8 months 3 weeks ago

Oily, and not so gentle.

Review Questions: 
Age: 18 to 24 years old
Gender: Female
Skin type: Oily
Review Text: 
Every time I use this product, yes it works REALLY well with getting all your makeup off. Without a doubt, it all comes off. A few down sides though. The towelettes themselves are SO OILY. I have to wash my hands after I use them because I can see the oil. Also, its not as gentle as it claims. Every time I use them to remove eye make up, the corners of my eyes become red and get a strong burning sensation. Last not so great thing, is just as it leaves my hands oily, it leaves my face so much more oily. I can see the oil all over my face, and I can feel it too. It feels like I spread a coat or two of olive oil all over my face. Really gross. It takes two applications of the deep deep clean facial cream neutrogena also makes to get my face truly clean after using this. I will definitely not be buying this product again.
Nickname: 
missjteen101
Location: 

missjteen101 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 8 months 3 weeks ago
Thanks for reaching out to us about this. We wouldn't expect you to experience a burning sensation while using our products, and we want to learn more. Please call our consumer care center at your earliest convenience: 1-800-582-4048. We have specialists available to assist you from Monday to Friday, 8AM to 8PM, ET. We look forward to hearing from you soon!
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Rating: 
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Submission Date: 
8 months 4 weeks ago

I have extremely sensitive skin....

Review Questions: 
Gender: Female
Skin type: Combination
Review Text: 
Started using it last night...gently...to remove make-up. It seemed to work well. Used it again this morning before applying make-up, it removed dead skin so I'm pleased!
Nickname: 
san hein
Location: 
Annapolis, MD

san hein Ratings

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Rating: 
1 2 3 4 5
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11 months 2 weeks ago

This was my favorite splurge...what happened????

Review Questions: 
Age: 45 to 54 years old
Gender: Female
Skin type: Normal
Review Text: 
I used to use this everyday. It was gentle and smelled wonderful. Suddenly it smells horrible and burns my skin and eyes. I did a search to see if my package was counterfeit. It would make sense, since there are suddenly only 21 towelettes in the package, instead of 25. But, no. I see that you've really destroyed a wonderful product. I hope you don't do this with other time-tested Neutrogena products. I've been a fan all my life and I would hate to stop using everything you make.
Nickname: 
janineinwashington
Location: 
Seattle Wa

janineinwashington Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 11 months 2 weeks ago
Hi Janine! Thanks for the review. We're interested in learning more about your experience with our product as this is something we would not expect. Please call us at 1-800-582-4048, Monday through Friday between the hours of 8AM-8PM EST. We look forward to your reply.
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Rating: 
1 2 3 4 5
Submission Date: 
1 year 2 months ago

it burns my eyes

Review Questions: 
Age: 45 to 54 years old
Gender: Female
Skin type: Dry
Review Text: 
I am very disappointed. The towels are great to remove face makeup, but horrible for eye makeup. They absolutely burn my eyes and the corner of my right eye has got all red and irritated. It hurts. Never buy them again.
Nickname: 
ChrisF
Location: 
Hillsborough NJ

ChrisF Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena®, Consumer Care 1 year 2 months ago
Hi ChrisF. We'd like to speak with you to learn more about your experience with our product. Please call our Consumer Care Center at 1-800-582-4048. Our care specialists are available Monday through Friday 8am to 8pm EDT. We look forward to speaking with you.
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