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NEUTROGENA® Anti-Residue Shampoo

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1 2 3 4 5 4.52 of 5

Breakdown

5
270
4
77
3
14
2
2
1
18

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Product Ratings & Reviews (381 reviews)
1 2 3 4 5
381 reviews 95% recommend this product Write a Review

Average Ratings

Overall
1 2 3 4 5
4.5
1 - 8 of 381 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
1 week 5 days ago

USED to be amazing

Review Questions: 
Gender: Male
Age: 45 to 54 years old
Review Text: 
A decent shampoo, but following its formula change a few years ago its residue-fighting quality dropped significantly. Sadly, it is no longer the leadING product in its category. Not sure other than saving money why Neutrogena would deteriorate such a class-leading product. Better than some competition, but nothing like it once was. I take no joy in noting this.
Nickname: 
The Perspective
Location: 
Chicago

The Perspective Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
1 month 3 weeks ago

USED to be the best shampoo out there

Review Questions: 
Gender: Female
Age: 45 to 54 years old
Review Text: 
I've used this product for longer than I can remember (20 years?) and have always loved it and recommended it to others. I found it working less well than it always had but figured I got a "bad batch" (I buy in bulk). Just came to find out your ingredients were changed including the addition of propylene glycol which is a cheap filler, considered a top product to AVOID, and to which I am allergic. So, unless you change back I will never use your product again. Such a same. SO disappointed in you Neutrogena.
Nickname: 
LSMcG
Location: 
Long Island, New York

LSMcG Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Company Service 1 month 3 weeks ago
We want to hear more about your experience. Give us a call at 1-800-582-4048. We're available Monday-Friday 9AM-5:30PM ET. When you call mention your username to our team. We hope to speak with you soon!
Rating: 
1 2 3 4 5
Submission Date: 
2 months 1 week ago

It used to be great, what happened?

Review Questions: 
Gender: Female
Age: 35 to 44 years old
Review Text: 
Sometimes I use the same products too long and overnight my hair becomes sticky after washing and greasy when dry, one or two washes used to do the trick. This time i have washed with it SIX times and nothing has changes. What happened????????
Nickname: 
Location: 
Virginia

Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Company Services 2 months 1 week ago
We want to learn more about your experience. Give us a call at 1-800-582-4048. We're available Monday-Friday 9AM-5:30PM ET. When you call mention your username to our team. We hope to chat soon!
Rating: 
1 2 3 4 5
Submission Date: 
2 months 2 weeks ago

my hair feels claen

Review Questions: 
Gender: Female
Age: 45 to 54 years old
Review Text: 
I use this shampoo once a week. it cleans any residue from styling products left in my hair.After I use it my hair feels soft and squeaky clean.
Nickname: 
Angie72
Location: 
Ca

Angie72 Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
2 months 2 weeks ago

Clean Hair

Review Questions: 
Gender: Female
Age: 55 to 64 years old
Review Text: 
Use this all the time. The only shampoo that makes my hair smell clean. Also makes it very shiny!
Nickname: 
MrsMac
Location: 
New Orleans, LA

MrsMac Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
2 months 3 weeks ago

This shampoo makes my hair feel cleaner!

Review Questions: 
Gender: Female
Age: 55 to 64 years old
Review Text: 
I use this shampoo once a week to clean my hair of all the hair product (gel, hairspray, conditioners) that I use during the week. I've been doing this for a long time.
Nickname: 
Homemaker in Nevada
Location: 
Gardnerville, NV

Homemaker in Nevada Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
2 months 4 weeks ago

Somethings wrong

Review Questions: 
Age: 35 to 44 years old
Review Text: 
Used and loved this for years. 30+ years to be exact and I’m going to have to say goodbye now. You shouldn’t mess with perfect. Sad to leave but my hair is limp and oily now. I miss the conditioner too :(
Nickname: 
magandababe
Location: 
Vancouver BC

magandababe Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 2 months 4 weeks ago
We appreciate your feedback! We'd like to hear more from you. Please give us a call at 1-800-582-4048. We're available Monday through Friday, 9am to 5:30pm ET. We look forward to speaking with you!
Rating: 
1 2 3 4 5
Submission Date: 
3 months 2 days ago

I love the natural scent of this shampoo

Review Questions: 
Gender: Female
Review Text: 
I have used this wonderful shampoo for years and loved what it did for my babyfine hair. It gave life and lift. But lately it seems to be weighting my hair down. I saw that the additive of castor oil. Please! Please go back to the original formula.
Nickname: 
freda h
Location: 
Courtenay BC Canada

freda h Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 3 months 1 day ago
We're sorry to hear that your hair that was once full of life and lift is now feeling weighed down. This isn't something we'd expect with our products, so we'd like to learn more and see how we can help! When you have a chance, please give us a call at 1-888-663-8876. We're available Monday through Friday 9 AM - 5:30 PM ET. We look forward to hearing from you!