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JOHNSON'S® COTTONTOUCH™ Newborn Face & Body Lotion 27.1 Fl. Oz (800 mL)

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1 2 3 4 5 4.73 of 5

Breakdown

5
1129
4
157
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14
2
6
1
41

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Product Ratings & Reviews (1347 reviews)
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1347 reviews 96% recommend this product Write a Review

Average Ratings

Overall
1 2 3 4 5
4.7
1 - 8 of 1347 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
1 week 6 days ago

Proper opening instructions please!

Review Text: 
I have a degree and a PGCE, neither of which helped me to fathom the visual instructions on the lid. Some lucky consumers obviously just have the knack. It used to take me 5 minutes, after every possible combination of squeezing and pressing down, then 10 or 15, but today I must regretfully concede defeat. Johnsons is a globally respected brand, so I am baffled that not a single person who has complained about this issue has had any kind of response from the company. The oil has so many uses, including cleaning artificial leather, and if the bottle opened more easily I'd have used it up by now and bought another. Self-defeating for Johnsons. I await a helpful tip from them, and failing that, will just have to switch brands.
Nickname: 
Oilless
Location: 
Aberystwyth

Oilless Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's Baby, Company Service 1 week 5 days ago
We're so sorry to hear you've been having troubles opening our product! We don't want this to happen and would like to make this right. Please give us a call at 1-866-565-2229. We are available Monday-Friday from 9AM-5:30PM ET. We hope to hear from you soon!
Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 2 days ago

Smells good but causes rash

Review Questions: 
Age: 25 to 34 years old
Review Text: 
I got this as a gift.. it smells nice but I’m noticing when I use this product my hands get a rash and my baby gets a rash on her body.. not horribly but just enough to cause discomfort and concern to switch. I’m probably going to throw it out and try something for sensitive skin with ingredients I can understand and pronounce
Nickname: 
Hannahsmommy
Location: 
Houston

Hannahsmommy Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's baby, Consumer Care 2 weeks 22 hours ago
Oh no! You and your little one deserve only the best, so we'd like to learn more about this and see how we can help. When you get the chance, give us a call at 1-866-565-2229, M-F from 9am to 5:30pm ET. Can't wait to hear from you!
Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 6 days ago

When we need to use

Review Questions: 
Age: 25 to 34 years old
Review Text: 
When we need to use for baby after or before shower.
Nickname: 
Madhu
Location: 
Bangalore

Madhu Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
3 weeks 2 days ago

Smell is too strong but works ok

Review Questions: 
Age: 35 to 44 years old
Review Text: 
I bought this because Johnson's discontinued my two favorite head to toe body washes!!! I loved using and loved the smells of the head-to-toe Extra moisturizing baby wash and Natural baby wash on my twins. This cottontouch has a strong scent that if it was only 1/4 of the smell would be better. Everything else about it works ok, but dries out the skin of my 2 year old toddlers when I first tried it this winter. After 2 weeks, I could no longer tolerate the smell and switched to the original Johnson's baby wash scent, which is the best scent they currently have though it also dries out the skin of my toddlers. Bring back the extra moisturizing baby wash and the natural baby wash!!!
Nickname: 
NYmoisturizingwash
Location: 
New York, NY

NYmoisturizingwash Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's Baby, Consumer Care 3 weeks 1 day ago
Hello! We are so sorry to hear about this! We would like to learn more about your experience with our product! When you can, please call us at 1-866-565-2229, Monday - Friday, 9am - 5:30pm ET. We hope to hear from you soon!
Rating: 
1 2 3 4 5
Submission Date: 
3 weeks 3 days ago

Cotton touch lotion

Review Text: 
Love this lotion so much! My daughter in law uses it on my grandson and it smells so nice!
Nickname: 
Tonnie
Location: 
Plant City

Tonnie Ratings

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1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
3 weeks 3 days ago

Wonderful Smell

Review Questions: 
Age: 35 to 44 years old
Review Text: 
I bought this product a little over a month ago for my two kids, one of which has super sensitive skin. The smell is amazing! Everyone has asked both my children and me what soap we are using. No skin issues for Mr. Sensitive! Thank you, Johnson & Johnson, for such a wonderful product.
Nickname: 
Kpawley
Location: 
Rineyville, KY

Kpawley Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
1 month 3 days ago

Great

Review Text: 
I know this is for babies, but I am 84 years old and my skin seems to get thinner as we age. I find this is the best hand cream ever for me. I love it
Nickname: 
Jean 84
Location: 
Antelope, Ca

Jean 84 Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
1 month 3 days ago

I just don’t “get it”

Review Questions: 
Age: 35 to 44 years old
Review Text: 
What is the benefit of putting cotton in the lotion? It smells awful. Clearly isn’t organic. How is it processed? FDA approval is one of the most useless & dangerous things to hide behind.
Nickname: 
TiaNYC
Location: 
New York, NY

TiaNYC Ratings

Overall: 

1 2 3 4 5