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JOHNSON'S® COTTONTOUCH™ Newborn Face & Body Lotion 13.5 Fl. Oz (400 mL)

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Product Ratings & Reviews (1072 reviews)
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1072 reviews 92% recommend this product Write a Review

Average Ratings

Overall
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4.6
1 - 8 of 1072 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
1 week 5 days ago

Irritating scent

Review Text: 
I tried this lotion, myself, just on my hands. Within minutes, I was sneezing, wheezing and my eyes were itchy and watery. This went on even after I tried to wash it off. Just opening the bottle and sniffing it caused the same reaction. If this is what happens to a 150 pound woman, then there is no way I would put it on an 8 pound newborn.
Nickname: 
KSK4
Location: 
Iowa

KSK4 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's, Consumer Service 1 week 5 days ago
We're very sorry to hear that and would like to look into this directly! Please give us a call at 1-866-565-2229. We're available Monday-Friday, 9AM-5:30PM ET. We look forward to speaking with you.
Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 19 hours ago

Watery and yucky

Review Questions: 
Age: 35 to 44 years old
Review Text: 
I've been happy with the former Johnson's Baby lotions I have used (Vanilla Oat and Baby Lotion) and thought I would try this Sweet Apple Lotion, not realizing it is part of the new formula line. This new formula is terrible! It is watery and thin. I tried it on myself before using it on my baby. After using it, my skin doesn't feel moisturized and I won't be using it on my baby. I have a couple of bottles of the old formula that I'm using instead, sparingly so they last. I do not recommend this product.
Nickname: 
TJCupcakeSprinkles
Location: 
Idaho

TJCupcakeSprinkles Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, JohnsonsBaby, CCC 2 weeks 3 hours ago
So sorry to hear you’re not loving our new Sweet Apple Lotion formula! We’d like to learn more about your experience and pass this feedback on to our team. Please give us a call at 1-866-565-2229, Monday-Friday from 9AM-5:30PM ET. We hope to talk to you soon!
Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 22 hours ago

SMELL

Review Text: 
smells like baby baby baby baby baby baby baby baby baby baby baby baby baby baby baby
Nickname: 
sexy
Location: 
food

sexy Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 2 days ago

Allergic reaction

Review Questions: 
Age: 35 to 44 years old
Review Text: 
Used this product on my 1 year old and she broke out in a rash that seemed itchy and very uncomfortable. Seems to have gone away after a bath and some hydrocortisone cream. Be careful and test on a small patch of skin before using a lot!
Nickname: 
Momof3
Location: 
Philadelphia pa

Momof3 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's Baby, Consumer Care 2 weeks 2 days ago
We're so sorry to hear about this reaction your daughter has had to our product and we'd like to learn more. Please give us a call at 1-866-565-2229, Monday - Friday from 9 AM to 5:30 PM ET. We look forward to speaking with you!
Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 3 days ago

Be aware rash on my two kids!

Review Questions: 
Age: 25 to 34 years old
Review Text: 
Very bad rash on my two kids! Very disappointed would not recommend never saw a rash this bad on my four year old and we use all kinds of different lotions and he never got this! Bumps all over his body was there giving him medicine after he got this rash and kept using this stuff on him thinking it would help him get better come to find out this is what caused it! Can't believe this!
Nickname: 
Rash alert
Location: 
Albuquerque

Rash alert Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's Baby, Consumer Care 2 weeks 3 days ago
We're very sorry to hear about this and we'd like to learn more. Please give us a call at 1-866-565-2229, Monday - Friday from 9 AM to 5:30 PM ET. We look forward to speaking with you!
Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 6 days ago

Not the same as the honey apple

Review Questions: 
Age: 35 to 44 years old
Review Text: 
I bought this lotion thinking it was just a new look of the honey apple lotion (which i LOVE). But i guess its an entirely new formula. Much thinner than the original and altho it still has a fresh apple scent, it goes away as soon as you rub it in. I’m very disappointed. Is there any way i can get my hands on the old honey apple lotion??? At least until I find something new.
Nickname: 
CrysStyle
Location: 
Phila PA

CrysStyle Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's Baby, Company Services 2 weeks 6 days ago
We want to hear more about your experience. Give us call at 1-866-565-2229. We're available Monday-Friday 9AM-5:30PM ET. When you call mention your username to our team. We hope to speak with you soon!
Rating: 
1 2 3 4 5
Submission Date: 
3 weeks 3 days ago

Works real good make my body soft

Review Questions: 
Age: 45 to 54 years old
Review Text: 
I use some last week and lm glad l did my feet are so soft
Nickname: 
Tanya
Location: 
Philadelphia

Tanya Ratings

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1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
4 weeks 1 day ago

Gritty and evaporates quickly

Review Text: 
I am not happy with the "improved" formula. I have been buying Johnson's Baby Oil all my 53 years of life. I have relied on this always being a quality product. There is no substitute...This new formula feels gritty and dries up so much faster.. If I could return it to the supermarket, I would.
Nickname: 
Elise
Location: 
North Hollywood, CA

Elise Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, JOHNSON'S, Consumer Care 4 weeks 5 hours ago
We're sorry to hear this! We'd like to learn more and see how we can help. Please give us a call at 1-866-565-2229. We're available Monday through Friday, 9am to 5:30pm ET. We look forward to speaking with you!