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JOHNSON’S® NO MORE TANGLES® Shampoo 20.3 Fl. Oz (600 mL)

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1 2 3 4 5 3.78 out of 5 stars

Breakdown

5
138
4
21
3
11
2
11
1
52

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Product Ratings & Reviews (233 reviews)
1 2 3 4 5
233 reviews 71% recommend this product Write a Review

Average Ratings

Overall
1 2 3 4 5
3.8
1 - 8 of 233 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
1 week 1 day ago

Best baby shampoo

Review Questions: 
Age: 25 to 34 years old
Review Text: 
IAM so happy with this product I love it great smell.
Nickname: 
Susi21
Location: 
Fresno,Ca

Susi21 Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 4 days ago

No longer recommend

Review Questions: 
Age: 25 to 34 years old
Review Text: 
I am an adult who has used this product for 10 years because of sensitive skin. I don't know what is in the new formula or fragrances but I am sad that I need to throw out the Johnson's shampoo and start looking for a new one. The old product was wonderful and I always knew that I would never have a reaction to it.
Nickname: 
OldRecipe
Location: 
Medford

OldRecipe Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
3 weeks 1 day ago

Hate the new version

Review Questions: 
Age: 35 to 44 years old
Review Text: 
The first thing I noticed was the awful scent of the new formula. Next, the new bottle is fatter so harder to travel with. The pump is impossible to use with only one hand. My whole adult family (4 people) use this shampoo for everything from hair to body and face wash. No more. PLEASE bring back your old awesome formula!!! Why change what worked forever???
Nickname: 
Marce
Location: 
Richmond, VA

Marce Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnsonsbaby, Consumer Care 3 weeks 22 hours ago
We're sorry to hear that it's difficult to use our shampoo. We'd like to hear more and ask that you give us a call at ​1-866-565-2229. We're available Monday-Friday 9am-5:30pm ET. Be sure to share your reviewer name with our specialist when you call. Thanks for letting us know!
Rating: 
1 2 3 4 5
Submission Date: 
3 weeks 6 days ago

Disappointed at new packaging

Review Text: 
I have been buying J&J baby shampoo for decades. But the latest change in packaging in the worst. The pump is impossible to use one-handed once the bottle gets nearer to empty. AND... it is far more plastic than the old caps as well as more costly to manufacture, I’m sure we’re paying that cost as well. Please revise your packaging for better use & less plastic,
Nickname: 
Ron L
Location: 
Pittsburgh

Ron L Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's, Consumer Care 3 weeks 6 days ago
Thanks so much for sharing your feedback with us about our packaging and we'd like to learn more. Please give us a call at ​1-866-565-2229, Mon - Fri from 9 AM to 5:30 PM ET. We hope to chat soon!
Rating: 
1 2 3 4 5
Submission Date: 
1 month 3 days ago

Love this

Review Questions: 
Age: 45 to 54 years old
Review Text: 
I am so happy at how soft this leaves my babies hair and how gentle it is for my baby.
Nickname: 
Pebbles1
Location: 
Spring Hill, FL

Pebbles1 Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
1 month 3 weeks ago

Good for a sick baby

Review Questions: 
Age: 18 to 24 years old
Review Text: 
I bought this product when my baby was sick and had a stuffy nose. I ran the tub and poured some in the water and let her sit and play. A couple minutes later her stuffy nose cleared up. I use it every time she gets a stuffy nose. This is a great product
Nickname: 
Javi2010
Location: 

Javi2010 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's, Consumer Care 1 month 2 weeks ago
Hi there! We’re so glad your little one had a chance to try our Soothing Vapor Bath and we’d appreciate the opportunity to gather a few more details about her experience. When you have a moment, please give us a call at 1-866-565-2229 between the hours of 9:00 AM – 5:30 PM ET, Monday – Friday. We hope to hear back soon!
Rating: 
1 2 3 4 5
Submission Date: 
1 month 3 weeks ago

New “easy” pump shampoo bottle design anything but

Review Questions: 
Age: 35 to 44 years old
Review Text: 
The new pump design for the shampoo bottle makes bath time so more more difficult. I while I love the actual performance of the shampoo, I despise the lack of functionality of the bottle. It’s almost like you have to lift the pump before you press it to dispense shampoo. Can we please go back to the original design and make bath time a breeze again???
Nickname: 
Stephanie v
Location: 
San Antonio, tx

Stephanie v Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's, Customer Service 1 month 3 weeks ago
Thanks for letting us know, we wouldn’t expect this kind of performance with our shampoo bottle. Please call us, our phone number is 1-866-565-2229, we’re here M-F from 9:00AM – 5:30 PM ET. When you call, make sure to share your user name so we can match your call with your review. Talk to you soon!
Rating: 
1 2 3 4 5
Submission Date: 
2 months 1 day ago

Pump is a hassle!

Review Questions: 
Age: 25 to 34 years old
Review Text: 
As I mentioned with the lotion, the old packaging is way better on this too because the pump is just to short. The little squirts of shampoo it gives just irks me and it barely even gets on my baby’s sponge. I much rather the old packaging.
Nickname: 
Cfelicia
Location: 
Henderson

Cfelicia Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's, Customer Service 2 months 20 hours ago
Thanks for sharing your thoughts! We would like to speak to you about this as well. Our phone number is 1-866-565-2229, we’re here M-F from 9:00AM – 5:30PM ET. When you call, make sure to mention your username so we can match your call with your review. Talk to you soon!