Skip to main content

Search

JOHNSON’S® NO MORE TANGLES® Shampoo 13.6 Fl. Oz (400 mL)

Share

1 2 3 4 5 3.97 of 5

Breakdown

5
124
4
21
3
7
2
6
1
37

Where to Buy

Online Retailers

Product Ratings & Reviews (195 reviews)
1 2 3 4 5
195 reviews 75% recommend this product Write a Review

Average Ratings

Overall
1 2 3 4 5
4.0
1 - 8 of 195 Reviews
  • Filter
Rating: 
1 2 3 4 5
Submission Date: 
1 week 22 hours ago

TEARLESS NO MORE!

Review Text: 
I have been used Johnson's Baby Shampoo for over 30 years on myself and my children. I recently purchased a new formula bottle and thought the changes were going to be for the best but I found it severely burns when it gets in your eyes. The older formula did not do this to me. I can"t even imagine how it must burn a child or infants eyes! The company must be getting complaints from other consumers on this problem.
Nickname: 
Les67
Location: 
LC, RI

Les67 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's, Company Service 1 week 4 hours ago
We appreciate your feedback and we're very sorry about this. We want to help you in the best way possible! Please call us at 1-866-565-2229 between the hours of 9AM-5:30PM ET, Monday-Friday. Hope to hear from you soon!
Rating: 
1 2 3 4 5
Submission Date: 
1 week 1 day ago

Four thumbs down for the new pump bottle

Review Text: 
Boy the bottle looks sexy! But it's totally impractical. Hard to believe you did any consultation or public trials. Been happily using JBS for decades, but you missed the mark on this "new and improved" product. Old bottle was easy to pour and to hold in one hand. The new one is difficult to hold in one hand, but more importantly is almost impossible to pump, without holding the bottle (both hands). The nozzle slips around (should lock in place) and is too short, and more shampoo goes down the side of the bottle than into my hand. Why is change so often equated to improvement? (I guess it's just hard to stop "progress".)
Nickname: 
Birder
Location: 
Toronto Ontario

Birder Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's, Company Service 1 week 5 hours ago
Thank you for your feedback, we'd like to speak with you directly and make this right. Please call us at 1-866-565-2229. We're available Monday-Friday from 9AM-5:30PM ET. We look forward to speaking with you!
Rating: 
1 2 3 4 5
Submission Date: 
1 week 2 days ago

Excellent Shampoo

Review Text: 
Been using it all my life, that is 6 decades in March Love it
Nickname: 
C1ANGEL
Location: 
Sioux Falls

C1ANGEL Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
1 week 6 days ago

Product was not improved by recent changes

Review Text: 
The odor of the new baby shampoo is just that -- an odor. Definitely not an aroma. I cannot stand the smell of it now. Also, the product stings my eyes. Yes, my eyes. I use the baby shampoo, because my hair is very thin and I do not need expensive, elaborate shampoos. I imagine if it stings my eyes, then it must burn a baby's eyes. Perhaps I just got a bad sample, I do not know. It is ok with me if you do not publish this review before confirming that I simply got a bad sample. I did enjoy the product in the past and was surprised by the changes.
Nickname: 
TomM1102
Location: 
Fairmont

TomM1102 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's Baby, Consumer Care 1 week 6 days ago
Hello! We are so sorry to hear about your experience with our shampoo. We'd love to learn more about this and help. When you can, please call 1-866-565-2229, Monday - Friday, 9am - 5:30pm ET. We hope to hear from you soon.
Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 3 days ago

disappointed customer

Review Questions: 
Age: 45 to 54 years old
Review Text: 
I’ve been using Johnson’s baby shampoo to rinse eyes morning and night, as recommended by my ophthalmologist. It prevents styes, and any irritation due to pollen, dust and other allergens In the air that my have contact with the eye. My entire family uses it for this reason and we have had no eye issues since we started this routine. Now, the new formula does not have the same results and actually even causes burning upon contact. Strange because it’s supposedly free of everything. I wish I could find the original formula. I’ve been To every store I can think of and even online
Nickname: 
Jackie88
Location: 
Frankfort ky

Jackie88 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's Baby, Consumer Care 2 weeks 3 days ago
We're so sorry to hear about the experience you've had with our shampoo and we'd like to learn more about it. Please give us a call at 1-866-565-2229, Monday - Friday from 9 AM to 5:30 PM ET. We hope to talk soon!
Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 4 days ago

Your new pump bottle is terrible ,not easy too use

Review Text: 
time too bring back the old bottle .the new pump bottle is terrible.
Nickname: 
kevin m
Location: 
boston ma.

kevin m Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 5 days ago

Great smell , no burning eyes i love it

Review Questions: 
Age: 25 to 34 years old
Review Text: 
My daughter is know 3 and its still my goto shampoo since day 1 , thann you
Nickname: 
Gaby1694
Location: 
Pasadena

Gaby1694 Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
3 weeks 1 day ago

New Formula with Pump design WHAT HAVE YOU DONE?

Review Text: 
New pump and new formula. Immediately noticed the color change and in my opinion, unpleasant smell. Then while using my eyes burn!! WHAT? I am 62 and have always credited J&J Baby Shampoo for still having all my hair. Brothers don't share my fortune. This new formula has my attention and concern, I am not happy.
Nickname: 
Location: 
Texarkana, Arkansas

Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnsons US, Consumer Care 3 weeks 1 day ago
We're very sorry this happened to you while using our product. We'd like to learn more about your experience. Please give us a call at 1-866-565-2229 M-F between the hours of 9A-5:30P ET. Thank you and have a great day!