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JOHNSON’S® Baby Shampoo 13.6 Fl. Oz (400 mL)

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1 2 3 4 5 4.14 of 5

Breakdown

5
78
4
16
3
5
2
4
1
16

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Product Ratings & Reviews (119 reviews)
1 2 3 4 5
119 reviews 78% recommend this product Write a Review

Average Ratings

Overall
1 2 3 4 5
4.1
1 - 8 of 119 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
1 week 1 day ago

Threw It Out

Review Questions: 
Age: 45 to 54 years old
Review Text: 
Smelled so bad, something between dishwashing soap and dog shampoo. Will never buy again, and threw it out.
Nickname: 
nickky
Location: 
dallas, tx

nickky Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
1 week 6 days ago

Burned MY eyes!!

Review Text: 
Bought a small bottle of your Johnson’s Baby Shampoo upc # 3 8137-102561 9 Washed my face & eyes with it while showering. Immediately, my eyes burned terribly. Two hours later, they still burn & are very red. Your shampoo is NOT “as gentle to the eyes as pure water!” Why did this happen?!
Nickname: 
RodK
Location: 
Omaha

RodK Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's Baby, Company Services 1 week 5 days ago
We want to learn more about your experience. Give us a call at 1-866-565-2229. We're available Monday-Friday 9AM-5:30PM ET. When you call mention your username to our team. We hope to chat soon!
Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 3 days ago

Hideous Design

Review Questions: 
Age: 25 to 34 years old
Review Text: 
The pump design is absolutely hideous and without directions on how to open. I finally took pliers and broke off the pump. What in the world are you people thinking ?
Nickname: 
kenn
Location: 
Cleveland, Oh

kenn Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's Baby, Consumer Care Center 2 weeks 2 days ago
Hi, we’re sorry to hear about this and we’d like to learn more. Please call us, our number is 1-866-565-2229. We’re here Monday – Friday from 9:00 AM – 5:30 PM ET. Make sure to share your profile name with our specialist. Thanks and we look forward to hearing from you!
Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 5 days ago

What were you thinking?

Review Text: 
Different specific gravity—floats on the original formula. Odor has changed for the worse. Pump bottle doesn't work: too little comes out with each push; not easy to get pump off in order to fill travel containers, etc. Step backward in all respects. I've been using your shampoo for 40+ years. Now have to find something different.
Nickname: 
Reverand Jim
Location: 
Cloudcroft, NM

Reverand Jim Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's Baby, Company Services 2 weeks 3 days ago
We want to hear more about this. Give us a call at 1-866-565-2229. We're available Monday-Friday 9AM-5:30PM ET. When you call mention your username to our team. We hope to chat soon!
Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 6 days ago

Dislike the changes!

Review Text: 
Unhappy with the "new" johnson baby shampoo. Used the old product on my hemorrhoids and as a body was in shower. Old very soothing. Noticed right away the new version is thinner and different. The new fat bottle is hard to hold in the shower with just one hand. The cap on my new bottle doesn't screw off, snaps off, hard to get back on. Hard to get enough out of the tiny pour spout. Spout pours out of the wide side, making almost difficult to use with on hand. On top of that what used to give you 15 ounces is now a 13.5 ounce bottle. Bring back the old Johnsons. Please! Or I will be looking for a substitute.
Nickname: 
Old guy
Location: 
Ohio

Old guy Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's Baby, Company Services 2 weeks 3 days ago
We want to learn more about your experience. Give us a call at 1-866-565-2229. We're available Monday-Friday 9AM-5:30PM ET. When you call mention your username to our team. We hope to chat soon!
Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 6 days ago

Cheap New Formula, I'll Probably Switch

Review Text: 
For decades I've used Johnson's Baby Shampoo for myself, and recommended it to others. The new product, in the pump bottle, appears to be watered down to the level of a cheap generic shampoo. When the old formula is no longer available, I'll have to find a new brand. I am VERY disappointed.
Nickname: 
Dave Cundiff MD
Location: 
Ilwaco, WA

Dave Cundiff MD Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's Baby, Company Services 2 weeks 4 days ago
We want to learn more about your experience. Give us a call at 1-866-565-2229. We're available Monday-Friday 9AM-5:30PM ET. When you call mention your username to our team. We hope to chat soon.
Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 6 days ago

Horrible pump design (broke)

Review Questions: 
Age: 35 to 44 years old
Review Text: 
I'm glad to see I'm not the only person that doesn't like the pump. Whoever designed the new bottle either has never used your product or doesn't have kids. It takes forever for the pump to return to the "up" position, and when it finally does it only dispenses a small amount. I have to use two hands anyways to get the pump to go back up. I'd swap out the pump for one that actually works, but the pump can't even be threaded off. On top this, after a week of using it, the plastic on the back of the pump handle broke, and now there's a sharp piece of plastic I have to watch out for whenever I use the pump. Go back to your old design, or I'm using something different. I don't need to pay a premium for added difficulty.
Nickname: 
Jason
Location: 
Milwaukee

Jason Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's baby, Consumer Care 2 weeks 5 days ago
We're glad you let us know about this! We'd love to grab some details from you about this and see what we can do to help. Give us a call at 1-866-565-2229, we're here from 9AM to 5:30PM ET M-F.
Rating: 
1 2 3 4 5
Submission Date: 
4 weeks 1 day ago

NO! What has changed???

Review Questions: 
Age: 45 to 54 years old
Review Text: 
I bought this specifically for the "No more Tears" for my now grown daughter and it was great! Now it is not a tear free formula! My grandkids eyes burn with this formula- I didn't believe it so I tried it- and my eyes burn while in the shower and water all day long. and of course, I can't get my money back- who saves a receipt for baby shampoo???
Nickname: 
socal_Nana
Location: 
Rancho Cucamonga

socal_Nana Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's Baby, Company Services 4 weeks 1 day ago
We want to learn more about this. Please give us a call at 1-866-565-2229. We're available Monday-Friday 9AM-5:30PM ET. When you call mention your username to our specialists. We hope to speak with you soon!