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JOHNSON’S® Baby Shampoo 13.6 Fl. Oz (400 mL)

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1 2 3 4 5 4.00 out of 5 stars

Breakdown

5
253
4
40
3
15
2
12
1
71

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Product Ratings & Reviews (391 reviews)
1 2 3 4 5
391 reviews 78% recommend this product Write a Review

Average Ratings

Overall
1 2 3 4 5
4.0
1 - 8 of 391 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
1 week 6 days ago

New pump bottle is a disaster

Review Text: 
Practically worthless in a shower with no solid shelf plus difficulty trying to get the pump to work
Nickname: 
Buffalored46
Location: 
Panama City Beach, FL

Buffalored46 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Consumer Service, Johnsons Baby 1 week 6 days ago
Thank you for bringing this to our attention. We're sorry to learn that you're having difficulty with getting the pump to work. To help you in the best way possible, please give us a call. We can be reached at, 1-866-565-2229 and are available Mon-Fri, 9AM-5:30PM ET. Be sure to mention your review name. Talk soon!
Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 6 days ago

New Bottle Design For Shampoo Is Poor

Review Text: 
Don't the managers at Johnson's do any kind of crash-testing or research when thy change things? The new baby shampoo bottles are difficult to use with wet soapy hands. Bring back the old bottles. I decanted mine back into one of the old bottles.
Nickname: 
T_Eddie
Location: 
Manchester UK

T_Eddie Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnsons, Consumer Care 2 weeks 6 days ago
We're sorry to hear about this! We would like to learn more about your experience using our product. Please give us a call at ​1-866-565-2229 M-F between the hours of 9A-5:30P ET. Thank you and have a great day!
Rating: 
1 2 3 4 5
Submission Date: 
3 weeks 3 days ago

You can't go wrong with Johnson's!

Review Questions: 
Age: 25 to 34 years old
Review Text: 
There are a lot of new childcare products out there and it's always hard to tell how my child's sensitive and dry skin is going to react. However, when it comes to ultimate skin safety, a tear-free solution, and a good smelling option, I wouldn't choose anything else.
Nickname: 
lilutahfam
Location: 
Park City

lilutahfam Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
1 month 3 days ago

Hate the new formula

Review Text: 
I have been using the old formula of J&J Baby Shampoo for years and years to clean my eyelashes on the advice of my eye physician. Daily use would prevent painful dry eye. With the new formula I don’t get the same results and my dry eye has returned. I’m so disappointed that I need to find another product and will be throwing this new formula out. Please bring back the old formula—if it ain’t broke, don’t fix it!
Nickname: 
Painful eyes
Location: 
San Francisco, CA

Painful eyes Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's, Customer Service 1 month 2 days ago
Oh no! We're sorry to hear about this and we'd like to learn more, please call us! Our phone number is 1-866-565-2229, we're here M-F from 9:00AM - 5:30PM ET. When you call, please share your username so we can match your call with your review. Talk to you soon!
Rating: 
1 2 3 4 5
Submission Date: 
1 month 1 week ago

The one and only!

Review Questions: 
Age: 25 to 34 years old
Review Text: 
I have used this brand from day one of bringing my son home and I use nothing else. It’s so gentle on my son’s sensitive skin and smells amazing. I even use it for myself because it’s just so nice! I also have their nighttime body wash that I use when my son isn’t feeling well or is having a bedtime bath and it definitely helps him relax into sleep. I’m definitely brand loyal!
Nickname: 
Gina
Location: 
Anaheim

Gina Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
1 month 1 week ago

The new formula stinks!

Review Questions: 
Age: 25 to 34 years old
Review Text: 
I’ve been using J&J products for years but I’m definitely not a fan of their new baby Shampoo Formula. It has a very musty after smell, almost like moth balls. It also seems to dry out my son’s hair a lot more than the older formula. Please bring back the original shampoo!!
Nickname: 
DezysMama
Location: 
Honolulu, Hawaii

DezysMama Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's, Customer Service 1 month 1 week ago
We’re sorry to hear that our shampoo isn’t agreeing with your son’s hair and we’d like to learn more about what happened. Please call us, our phone number is 1-866-565-2229, we’re here M-F from 9:00AM – 5:30PM ET. When you call, please share your username so we can match your review with your call. We look forward to hearing from you!
Rating: 
1 2 3 4 5
Submission Date: 
1 month 1 week ago

Terrible baby shampoo with new formula

Review Text: 
Why did you change the formula in the new pump bottle? I have been using it for years and now it no longer cleans my hair for even a day.
Nickname: 
None
Location: 
Nevis MN

None Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnsonsbaby, Consumer Care 1 month 1 week ago
We're so sorry to hear that our shampoo isn't working out for you. When you have a moment, please give us a call at 1-866-565-2229. We're available Monday-Friday 9am-5:30pm ET. Be sure to share your reviewer name with our specialist when you call. Thanks for letting us know!
Rating: 
1 2 3 4 5
Submission Date: 
1 month 1 week ago

Best baby shampoo

Review Questions: 
Age: 25 to 34 years old
Review Text: 
IAM so happy with this product I love it great smell.
Nickname: 
Susi21
Location: 
Fresno,Ca

Susi21 Ratings

Overall: 

1 2 3 4 5