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JOHNSON’S® Baby Shampoo 13.6 Fl. Oz (400 mL)

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1 2 3 4 5 4.06 out of 5 stars

Breakdown

5
251
4
40
3
15
2
12
1
63

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Product Ratings & Reviews (381 reviews)
1 2 3 4 5
381 reviews 80% recommend this product Write a Review

Average Ratings

Overall
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4.1
1 - 8 of 381 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 3 days ago

Used for years

Review Questions: 
Gender: Female
Received as a Free Sample: Yes
Age: 55 to 64 years old
Review Text: 
We have used this product for years with the babies in our family. We love it and it is our go-to product. This review was written to receive points for Healthy Essential rewards program.
Nickname: 
Longhorn
Location: 
Houston, TX
This review was collected as part of a promotion.

Longhorn Ratings

Overall: 

1 2 3 4 5

Helpfulness Count: 
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Rating: 
1 2 3 4 5
Submission Date: 
3 weeks 2 days ago

Good for a sick baby

Review Questions: 
Age: 18 to 24 years old
Review Text: 
I bought this product when my baby was sick and had a stuffy nose. I ran the tub and poured some in the water and let her sit and play. A couple minutes later her stuffy nose cleared up. I use it every time she gets a stuffy nose. This is a great product
Nickname: 
Javi2010
Location: 

Javi2010 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's, Consumer Care 3 weeks 2 days ago
Hi there! We’re so glad your little one had a chance to try our Soothing Vapor Bath and we’d appreciate the opportunity to gather a few more details about her experience. When you have a moment, please give us a call at 1-866-565-2229 between the hours of 9:00 AM – 5:30 PM ET, Monday – Friday. We hope to hear back soon!
Rating: 
1 2 3 4 5
Submission Date: 
4 weeks 19 hours ago

New “easy” pump shampoo bottle design anything but

Review Questions: 
Age: 35 to 44 years old
Review Text: 
The new pump design for the shampoo bottle makes bath time so more more difficult. I while I love the actual performance of the shampoo, I despise the lack of functionality of the bottle. It’s almost like you have to lift the pump before you press it to dispense shampoo. Can we please go back to the original design and make bath time a breeze again???
Nickname: 
Stephanie v
Location: 
San Antonio, tx

Stephanie v Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's, Customer Service 4 weeks 4 hours ago
Thanks for letting us know, we wouldn’t expect this kind of performance with our shampoo bottle. Please call us, our phone number is 1-866-565-2229, we’re here M-F from 9:00AM – 5:30 PM ET. When you call, make sure to share your user name so we can match your call with your review. Talk to you soon!
Rating: 
1 2 3 4 5
Submission Date: 
4 weeks 1 day ago

Overall good baby shampoo

Review Questions: 
Gender: Female
Received as a Free Sample: Yes
Age: 25 to 34 years old
Review Text: 
I bought this baby shampoo for my niece who stays at my place sometimes. I also tried the shampoo myself. It's overall a good baby shampoo. It's gentle and tear free. It cleaned hair pretty well. However, I don't like the smell. Also, the pump quality needs to be improved. The plastic park got broken easily.
Nickname: 
Ann
Location: 
Pittsburgh, PA
This review was collected as part of a promotion.

Ann Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's, Consumer Care 4 weeks 1 day ago
We're so sorry to hear about the issues you've had with our pump and we'd like to see how we can help. Please give us a call at ​1-866-565-2229, Mon - Fri from 9 AM to 5:30 PM ET. We hope to talk soon!
Helpfulness Count: 
Nobody has voted this review helpful.
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Rating: 
1 2 3 4 5
Submission Date: 
1 month 3 days ago

Pump is a hassle!

Review Questions: 
Age: 25 to 34 years old
Review Text: 
As I mentioned with the lotion, the old packaging is way better on this too because the pump is just to short. The little squirts of shampoo it gives just irks me and it barely even gets on my baby’s sponge. I much rather the old packaging.
Nickname: 
Cfelicia
Location: 
Henderson

Cfelicia Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's, Customer Service 1 month 3 days ago
Thanks for sharing your thoughts! We would like to speak to you about this as well. Our phone number is 1-866-565-2229, we’re here M-F from 9:00AM – 5:30PM ET. When you call, make sure to mention your username so we can match your call with your review. Talk to you soon!
Rating: 
1 2 3 4 5
Submission Date: 
1 month 6 days ago

Great soap

Review Questions: 
Age: 18 to 24 years old
Review Text: 
Only soap i will use in my babies, it is so gentle on their skin, i refuse to use any other baby soap on them, everytime a new mom asks me what soap i prefer i always tell them to get Johnson's baby soap... Love it!
Nickname: 
Katrice
Location: 
West Blocton

Katrice Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
1 month 1 week ago

Terrible Dispenser Design

Review Questions: 
Age: 35 to 44 years old
Review Text: 
The soap is fine, but the poorly designed dispenser takes two seconds per pump to return to the up position. That means if i want to lather a wash towel I have to spend 8-10 sec. watching the dispenser nozzle as it comes up in slow motion. I feel like this is a reflection of the bottle designers disconnect with actual parents who bathe their children. If this group put half the effort into the fuctional performance of their product as they did into the style and marketing, they would have a decent soap bottle
Nickname: 
Nazul
Location: 
San Antonio

Nazul Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's, Consumer Care 1 month 1 week ago
We’re so sorry to hear about your experience with the dispenser from our Johnson’s Baby Shampoo and we’d appreciate the opportunity to gather a few more details. Please give us a call at 1-866-565-2229 between the hours of 9:00 AM – 5:30 PM ET, Monday – Friday. We hope to hear back soon!
Rating: 
1 2 3 4 5
Submission Date: 
1 month 2 weeks ago

Beware

Review Questions: 
Age: 25 to 34 years old
Review Text: 
My husband and I got this shampoo because we have very sensitive scalps and skin. Thinking it would be great to use since it claims for be safe for babies. The product made our skin very itchy and some areas feel sunburnt. But we didn’t even go out in the sun. Strange bumps popped up as well. Needless to say we switched back to our old soap. I hope that babies don’t feel this way. Because they can’t communicate to with words.
Nickname: 
Chuggy12
Location: 
Mesa,Az

Chuggy12 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's, Consumer Care 1 month 2 weeks ago
Thanks for trying our shampoo! We're sorry to hear about your and your husband's experience with it and want to chat more. Please call us at 1-866-565-2229, M-F, from 9am to 5:30pm ET with your reviewer ID. Thanks!