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JOHNSON’S® Baby Shampoo 13.6 Fl. Oz (400 mL)

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1 2 3 4 5 4.19 of 5

Breakdown

5
236
4
39
3
10
2
7
1
49

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Online Retailers

Product Ratings & Reviews (341 reviews)
1 2 3 4 5
341 reviews 82% recommend this product Write a Review

Average Ratings

Overall
1 2 3 4 5
4.2
1 - 8 of 341 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
1 week 14 hours ago

Excellent Shampoo

Review Text: 
Been using it all my life, that is 6 decades in March Love it
Nickname: 
C1ANGEL
Location: 
Sioux Falls

C1ANGEL Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
1 week 5 days ago

Product was not improved by recent changes

Review Text: 
The odor of the new baby shampoo is just that -- an odor. Definitely not an aroma. I cannot stand the smell of it now. Also, the product stings my eyes. Yes, my eyes. I use the baby shampoo, because my hair is very thin and I do not need expensive, elaborate shampoos. I imagine if it stings my eyes, then it must burn a baby's eyes. Perhaps I just got a bad sample, I do not know. It is ok with me if you do not publish this review before confirming that I simply got a bad sample. I did enjoy the product in the past and was surprised by the changes.
Nickname: 
TomM1102
Location: 
Fairmont

TomM1102 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's Baby, Consumer Care 1 week 4 days ago
Hello! We are so sorry to hear about your experience with our shampoo. We'd love to learn more about this and help. When you can, please call 1-866-565-2229, Monday - Friday, 9am - 5:30pm ET. We hope to hear from you soon.
Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 2 days ago

disappointed customer

Review Questions: 
Age: 45 to 54 years old
Review Text: 
I’ve been using Johnson’s baby shampoo to rinse eyes morning and night, as recommended by my ophthalmologist. It prevents styes, and any irritation due to pollen, dust and other allergens In the air that my have contact with the eye. My entire family uses it for this reason and we have had no eye issues since we started this routine. Now, the new formula does not have the same results and actually even causes burning upon contact. Strange because it’s supposedly free of everything. I wish I could find the original formula. I’ve been To every store I can think of and even online
Nickname: 
Jackie88
Location: 
Frankfort ky

Jackie88 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's Baby, Consumer Care 2 weeks 1 day ago
We're so sorry to hear about the experience you've had with our shampoo and we'd like to learn more about it. Please give us a call at 1-866-565-2229, Monday - Friday from 9 AM to 5:30 PM ET. We hope to talk soon!
Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 2 days ago

Your new pump bottle is terrible ,not easy too use

Review Text: 
time too bring back the old bottle .the new pump bottle is terrible.
Nickname: 
kevin m
Location: 
boston ma.

kevin m Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 4 days ago

Great smell , no burning eyes i love it

Review Questions: 
Age: 25 to 34 years old
Review Text: 
My daughter is know 3 and its still my goto shampoo since day 1 , thann you
Nickname: 
Gaby1694
Location: 
Pasadena

Gaby1694 Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
3 weeks 7 hours ago

New Formula with Pump design WHAT HAVE YOU DONE?

Review Text: 
New pump and new formula. Immediately noticed the color change and in my opinion, unpleasant smell. Then while using my eyes burn!! WHAT? I am 62 and have always credited J&J Baby Shampoo for still having all my hair. Brothers don't share my fortune. This new formula has my attention and concern, I am not happy.
Nickname: 
Location: 
Texarkana, Arkansas

Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnsons US, Consumer Care 2 weeks 6 days ago
We're very sorry this happened to you while using our product. We'd like to learn more about your experience. Please give us a call at 1-866-565-2229 M-F between the hours of 9A-5:30P ET. Thank you and have a great day!
Rating: 
1 2 3 4 5
Submission Date: 
3 weeks 1 day ago

Great value and product

Review Questions: 
Age: 25 to 34 years old
Review Text: 
I have used this for all 4 of my kids and they loved it!!!
Nickname: 
Daniella919
Location: 
Hialeah

Daniella919 Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
3 weeks 2 days ago

the pump is a horrible idea

Review Questions: 
Age: 45 to 54 years old
Review Text: 
We loved the old packaging , but when this pump design came out we cant use it because of how hard it was to get just alittle bit of shampoo to come out. We had to keep one of the old bottles to REFILL it from the new fangled pump bottles just so we dont have to deal with the pump.
Nickname: 
Location: 
San Pablo

Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's Baby, Consumer Care 3 weeks 1 day ago
Hello! We are so sorry to hear about this! We would like to learn more about your experience with our product! When you can, please call us at 1-866-565-2229, Monday - Friday, 9am - 5:30pm ET. We hope to hear from you soon!