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JOHNSON’S® Baby Lotion 10.2 Fl. Oz (300 mL)

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5
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60
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19
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189

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Product Ratings & Reviews (692 reviews)
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692 reviews 69% recommend this product Write a Review

Average Ratings

Overall
1 2 3 4 5
3.7
1 - 8 of 692 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
1 week 20 hours ago

Not the scent I want for our baby!

Review Text: 
My daughter received some hand-me-down baby clothes from a friend who had laundered them in a detergent with a strong scent which was objectionable to my daughter. Not everyone appreciates strong scents. I remembered the soothing Johnson & Johnson's baby lotion I used on my nieces and nephews and my own children. Thinking this would be a soothing scent for our new grandbaby, I purchased the Johnson's baby lotion with the pink container. It is SO strongly scented that I couldn't even wash the scent off my own hands! The scent was not the one I remembered. Now I see that Johnson's HAS changed their scent. I am glad to see that I am not the only person who objects to this revised product. What I would like to know is where I can find the original scented lotion. I wonder if the positive reviews are for a different scent than the one in the pink container. I don't want our baby to smell like Lilac or Coconut... I want her to smell like a baby---the way my children did.
Nickname: 
Lady of the Lake
Location: 
Champaign IL

Lady of the Lake Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's Baby, Consumer Care 1 week 15 hours ago
Hello! We are so sorry to hear about your experience with our product! We'd like to learn more about this. When you can, please give us a call at 1-866-565-2229, Monday - Friday, 9am - 5:30pm ET. We hope to hear from you soon!
Rating: 
1 2 3 4 5
Submission Date: 
1 week 2 days ago

Why?? Why did you change it?

Review Questions: 
Received as a Free Sample: No
Gender: Female
Age: 25 to 34 years old
Review Text: 
I have always loved the pink baby lotion. I, as well as my youngest son have sensitive skin and have never had a problem before... the original lotion kept our skin soft, was creamy, and didn’t break us out... But, you guys changed the formula and it sucks! the pink body wash too, it doesn’t even lather, it’s useless and does not work the same. The new version of the lotion is super watery, and does not have the amazing smell it use to either. Please bring back the original!! “If it ain’t broke to fix it”... and if you want to change it then at least make the original stuff for those of us who know what works and love it, do t replace the stuff that works so customers hav the option! After being a lifetime Johnson & Johnson customer, I am more than upset that I’m now gong to have to search for another product/company that makes a simple product that works great, smells amazing and doesn’t break me out. P.S. If you have any of the original stuff laying around, send it my way or let me know how to get it!
Nickname: 
Bradley’s Mama
Location: 
Lake Isabella, CA

Bradley’s Mama Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnsons US, Consumer Care 1 week 1 day ago
Hello there! We'd like to hear more from you about this. Please give us a call at 1-866-565-2229 M-F between the hours of 9A-5:30P ET. Thank you and have a great day.
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Rating: 
1 2 3 4 5
Submission Date: 
1 week 3 days ago

New design, new formula.

Review Text: 
I bought the orginal pink lotion, it is watery and lost it's scent. I also purchased the oatmeal for my husband, he won't even use it. The pump is harder to use, less product....you will need to use at least 3 times as much, so I understand why Johnson and Johnson would want you to have to buy it more often. I will not be buying their new formula lotions ever again unless they bring back the thick old recipe. Waste.. I give a negative 3 stars if I could.
Nickname: 
lablady
Location: 
Ogden

lablady Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's baby, Consumer Care 1 week 2 days ago
We're so sorry to hear that! We'd love to grab some details from you about these bottles and see what we can do to help. When you have a chance, give us a call at 1-866-565-2229, we're here from 9AM to 5:30PM ET M-F. Hope to hear from you soon!
Rating: 
1 2 3 4 5
Submission Date: 
1 week 3 days ago

New Formula for the Baby lotion is horrible

Review Text: 
I have used Johnson's baby lotion for years, especially liked the Oatmeal / Vanilla lotion. The new formula does absolutely nothing for my skin like the lotion did I used for years. It is like putting water on my skin. I have been complimented in the past on the condition of my skin but that will not be so going forward if I use this new formula. I know this is marketed as a baby product but it has been a product I have used as an adult for the better part of my 69 years. I am now on hunt for a replacement of something I enjoyed putting on my skin. How about bringing the old formula back and marketing it for the "Baby Boomers" who grew up with it. If not well farewell to something that was good and made bad by some executive decision.
Nickname: 
Rusty
Location: 
Boise, Idaho

Rusty Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's Baby, Consumer Care 1 week 3 days ago
Hello! We are so sorry to hear about your experience with our lotion. We'd love to help and learn more! When you can, please call us at 1-866-565-2229, Monday - Friday, 9am - 5:30pm ET. We hope to hear from you soon.
Rating: 
1 2 3 4 5
Submission Date: 
1 week 4 days ago

BRING BACK THE OLD LOTION FORMULA!!!

Review Questions: 
Age: 35 to 44 years old
Review Text: 
This new formula is horrible. Makes me break out! Smell isn't as good and the texture of the lotion is even different. Why would you go from making a great product to making lesser product. It's a shame! I use to recommend this product to my friends all the time. But definitely no longer. Nor will I be using this new formula lotion. I have used the old formula lotion my entire life. From a baby to adult of 36 years old. And I do buy some great pricey make-up but still stick to this lotion as my moisturizer. Even a whole body moisturizer and It's sad to say that I have to stop buying a product I love because it is discontinued and replaced with a horrible product. Why would you do such a thing? I'm not the only one that complains about this! Johnson what are you doing over there?? Bring back the old formula!! Please!
Nickname: 
Heather
Location: 
Valdosta

Heather Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's Baby, Company Service 1 week 3 days ago
We're so sorry that you've had this experience. We hold our products to very high standards, and we wouldn't expect this to happen. We'd like to learn a bit more about this, when you have a moment. Please give us a call at 1-866-565-2229. We're available Monday-Friday from 9AM to 5:30PM ET. We hope to talk soon!
Rating: 
1 2 3 4 5
Submission Date: 
1 week 4 days ago

Horrible

Review Questions: 
Age: 25 to 34 years old
Review Text: 
This lotion is thin, watery, and the original fragrance isn't present. Since 50% of the ingredients have been removed why hasn't the price decreased?
Nickname: 
Ashley
Location: 
South Carolina

Ashley Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's Baby, Consumer Care 1 week 4 days ago
Thanks for letting us know about this, Ashley! We're sorry to hear about the experience you had with this new formulation of our Baby Lotion. We want to learn more, so please give us a call at 1-866-565-2229, M-F between 9a-5:30p ET. We look forward to your call!
Rating: 
1 2 3 4 5
Submission Date: 
1 week 5 days ago

Not the same

Review Text: 
Please change back to the orig. :( Baby Magic was always my second pick. Now it's going to be my first until something is done.
Nickname: 
Birdie
Location: 
Anderson

Birdie Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
1 week 6 days ago

Horrible new formula

Review Questions: 
Age: 35 to 44 years old
Review Text: 
Please stop fixing what isn't broken. The new formula leaves my children and my skin stinging, smelling weird, and not well moisturized. I hate the new formula and will be moving on to another brand. Please consider at least offering the original formula in addition to if not in place of the new formula.
Nickname: 
Meka22
Location: 
Birmingham

Meka22 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Johnson's Baby, Company Service 1 week 5 days ago
We're so sorry to hear this happened to you and your children! We hold our products to very high standards, and we wouldn't expect this to occur. We'd like the chance to learn more so we can make this right. Please give us a call at 1-866-565-2229. We're available Monday-Friday from 9AM to 5:30PM ET. We hope to hear from you soon!