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DESITIN® Maximum Strength Original Paste, 1 Oz

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1 2 3 4 5 4.05 out of 5 stars

Breakdown

5
229
4
93
3
26
2
11
1
54

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Product Ratings & Reviews (413 reviews)
1 2 3 4 5
413 reviews 86% recommend this product Write a Review

Average Ratings

Overall
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4.0
1 - 8 of 413 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
1 week 3 days ago

2 generations

Review Text: 
What happened, all these years desitan stuck to the kid. This new formula is useless, right off onto the diaper. Where's the value to putting desitan on a diaper! We need it on the bum
Nickname: 
Gram
Location: 
Erie

Gram Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Desitin, Consumer Care 1 week 2 days ago
We'd love to learn more about this! When you have a chance, give us a call at 1-866-565-2229, we're here from 9AM to 5:30PM ET Monday through Friday. Hope to hear from you soon!
Rating: 
1 2 3 4 5
Submission Date: 
2 months 4 days ago

Hypoallergenic my behind!!!

Review Questions: 
Age: 18 to 24 years old
Review Text: 
Desitin is not hypoallergenic both of my children would break out in severe chemical burns and hives just from using any desitin on them at all. This claim is faulty and should not be advertised!
Nickname: 
Katie+4
Location: 
Jasper

Katie+4 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Desitin, Consumer Care 2 months 3 days ago
Oh no. We're so sorry to hear this! We'd like to hear more and ask that you give us a call at ​1-866-565-2229. We're available Monday-Friday 9am-5:30pm ET. Be sure to share your reviewer name with our specialist when you call. Thanks for letting us know!
Rating: 
1 2 3 4 5
Submission Date: 
4 months 3 weeks ago

Not the same product previously used

Review Text: 
I've used Desitin original for 50 Years on both my boys and grandchildren. I purchased the PASTE last week for my great grand son and felt I purchased the creamy product. It was watery and oily. NO I wouldn't recommend this product for use.
Nickname: 
BEE
Location: 

BEE Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
5 months 1 week ago

Used to be great

Review Text: 
What happened to Desitin?....it used to be great....I used it for each of my 8 children....now when I have my grandchildren it is a totally different product...it is watery and doesn’t spread on the skin...i raved about it any my baby moms wonder how I ever used it....what did you do to make it so bad?
Nickname: 
Billie
Location: 
Pinckney

Billie Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Desitin, Consumer Care 5 months 5 days ago
So sorry to hear these most recently purchased products haven't been up to standard, Billie! We definitely want to learn more about these tubes and see what we can do to help. Give us a call at 1-866-565-2229, we're here from 9AM to 5:30PM ET M-F. When you call, mention the username you used to leave this review!
Rating: 
1 2 3 4 5
Submission Date: 
5 months 3 weeks ago

what happened?

Review Questions: 
Age: 45 to 54 years old
Review Text: 
I do daycare and always used Desitin! What happened with the product? Did you change it? Went threw two bottles the last two months and they are like watery and don't stick to the kids bottom. It more like smears :( so disappointed threw the last one away and had to change to a different product
Nickname: 
Gigi
Location: 
Pierz

Gigi Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Desitin, Consumer Service 5 months 3 weeks ago
Hi there! We’re so, so sorry to hear about your experience with our Maximum Strength Original Paste. When you have a moment, please give us a call at 1-866-565-2229 between the hours of 9:00 AM – 5:30 PM ET, Monday – Friday so we can learn more about what happened and see what we can do to help. We hope to hear back soon!
Rating: 
1 2 3 4 5
Submission Date: 
6 months 22 hours ago

What happened to Desitin?

Review Text: 
We raised 3 kids in the 90s and have always sworn by Desitin as the unquestionably best diaper ointment. Our babies never had diaper rash for very long, if at all. But now we have a grandson, and he screams when we put Desitin on! So my wife and I checked, and it turns out Desitin changed the formula! It used to contain cod liver oil, which smelled fishy of course, but the old Desitin was unbeatable. They may have changed other ingredients as well. This new Desitin is horrible. It doesn't adhere to the skin or provide a barrier to wetness like the old one. Our grandson hates it. He won't let us come near him with it. Do some research; There are better products out there.
Nickname: 
Jake57
Location: 
Wading River

Jake57 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Desitin, Company Service 6 months 12 hours ago
We're sorry to hear this and want to learn more. Give us a call at 1-866-565-2229. We're available Monday-Friday 9AM-5:30PM ET. When you call mention your username to our team. We hope to speak with you soon!
Rating: 
1 2 3 4 5
Submission Date: 
6 months 6 days ago

Not the Original Paste. Has been reformulated with different Inactive ingredients.

Review Questions: 
Age: 35 to 44 years old
Review Text: 
The new formula is a totally different product. Whereas the real Original Paste was very thick, required smearing, and stayed where you put it (think the consistency of Jif or Skippy PB kept in the fridge) the new version is more like toothpaste. Kind of a problem with a product that is a nightmare to wash out of anything, esp. when diapering a highly mobile 9+month old. I am running out of the nice supply I bought from Babies R Us when my 6y.o. was born - which we used when I was working in the neonatal ICU and which my Mom used on us - the smell, not at all unpleasant, was unmistakably the same. The new one however is heavily fragranced. I will not buy it ever again.
Nickname: 
NICU RN
Location: 
New York

NICU RN Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
6 months 2 weeks ago

Hypo allergenic? Yet there is a Fragrance

Review Questions: 
Age: 45 to 54 years old
Review Text: 
Have used the product prior to the new formulation and addition of fragrance. Now with fragrance, I am allergic to it.
Nickname: 
CIRCE48009
Location: 

CIRCE48009 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Desitin, Company Service 6 months 2 weeks ago
We're very sorry to hear about this and we'd like to speak with you to learn more. Please call us at 1-866-565-2229. We're available Monday-Friday from 9AM-5:30PM ET. We look forward to speaking with you!