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DESITIN® Maximum Strength Original Paste

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5
58
4
9
3
7
2
3
1
25

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Product Ratings & Reviews (102 reviews)
1 2 3 4 5
102 reviews 80% recommend this product Write a review

Average Ratings

Overall
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3.7
1 - 8 of 101 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
1 week 1 day ago

Bring back the tub!

Review Questions: 
Age: 25 to 34 years old
Review Text: 
I’m so disappointed that the tub has been discontinued. I always recommended this product to my patients because it worked. It also is the only cream that works for my daughter. The tubes are aweful and wasteful. It’s extremely difficult to get the cream out. The rapid relief doesn’t work. I’m looking for another product. Please bring it back.
Nickname: 
Nurse and mom
Location: 

Nurse and mom Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Desitin, Company Services 1 week 1 day ago
We'd like to learn more about your experience with our products. Please give us a call at 1-866-565-2229. We're available Monday-Friday 9AM-5:30PM ET. We hope to speak with you soon.
Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 7 hours ago

PLEASE BRING BACK 40% ZINC OXIDE IN 16OZ JAR!!!!!!

Review Text: 
PLEASE BRING BACK THE 40% ZINC OXIDE IN 16 OZ JAR!!!! I hate the tubes and the only product you carry in the jar does not work for my daughter. There are applications where only 40% zinc oxide will work and the creamy rapid relief will not work at all. I have used the 40% extra strength for several years and am very dissappointed that it has been discontinued.
Nickname: 
Cat L
Location: 
Loganville

Cat L Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Desitin, Consumer Service 2 weeks 4 hours ago
We hear you loud and clear, we'll make sure to pass along your feedback to the right teams and hopefully we'll see a return! Additionally, we'd expect our Creamy Rapid Relief to work for your daughter so we'd like to hear more about your experience and see what we can do to help. Please give us a call at 1-866-565-2229, we're available Monday - Friday from 9:00am to 5:30pm ET. We look forward to hearing from you!
Rating: 
1 2 3 4 5
Submission Date: 
3 weeks 2 days ago

Help

Review Text: 
I had colorectal ca & have chronic bowel issues which cause painful burns in the peritoneal area.. Your Desitin Maxium Strength product is the product that helps protect the area so the burns can heal. I use a 16oz tub once or twice s month. Purchasing this product in the Small tubes would be terribly expensive. I have tried the regular strength in a tub but it irritated the burns causing more pain & It us so thin it melts away in a few minutes. Please let me know how/Where I can purchase the 160z tubs is the maximum strength Original Paste. Thank you
Nickname: 
N.
Location: 
Kingman

N. Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Desitin, Consumer Service 3 weeks 2 days ago
Thanks for reaching out to us and letting us know how helpful the Desitin Maximum Strength is for you. We're sorry our Original Formula let you down, we wouldn't expect that. We'd really like to hear more about your experience and see what we can do to help. Give us a call at 1-866-565-2229, we're available Monday - Friday from 9:00am to 5:30pm ET. We look forward to speaking with you!
Rating: 
1 2 3 4 5
Submission Date: 
3 weeks 4 days ago

Amazing super fast relief

Review Questions: 
Age: 35 to 44 years old
Review Text: 
Im soo amazed how fast and effective is Desitin. My baby is very sensitive and get diaper rash if he keep the diaper more then 2 hrs, thanks God I have Desitin on hand. To apply fast. That's a big helper since I found out how effective it is.
Nickname: 
Tatyba3
Location: 
Phoenix

Tatyba3 Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
3 weeks 6 days ago

Dissapointed and sad

Review Questions: 
Age: 35 to 44 years old
Review Text: 
Love the Maxiumum strength version but so disappointed to see the tub has been discontinued. As a mother of 3 I use this product alot and the tubes are not convienent at all and dont seem to have the same consistency as the tub did. Please listen to your customer base and bring back the tub! You make the tub in the creamy version which does not work nearly as well and maybe you should consider getting rid of that tub instead. Really hoping the see the tub of max strength return.
Nickname: 
Abmomof3
Location: 
Roseville

Abmomof3 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Desitin, Consumer Care 3 weeks 6 days ago
We’re so sorry to hear our tubes are not working as expected and we’d appreciate the opportunity to learn more in order to see what we can do to help. Please give us a call at 866-565-2229 between the hours of 9AM – 5:30 PM ET, Monday – Friday so we can chat further. We look forward to hearing back!
Rating: 
1 2 3 4 5
Submission Date: 
1 month 2 days ago

BRING BACK Maximum Stength 16oz Tub

Review Questions: 
Age: 35 to 44 years old
Review Text: 
Please bring back the 16oz tub of Max Strength, that’s the only product that helps w my son’s diaper rashes. The rapid relief does not work well at all. The reason we need the 16oz tub of max strength is not only the fact that it’s your better product, but of convenience, & productive especially when you have 2 kids & you don’t have the time to squeeze the heck out of the small tube. HELP US & BRING BACK 16oz MAX STRENGTH TUB!
Nickname: 
dbg312
Location: 

dbg312 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Desitin, Consumer Service 1 month 1 day ago
Thanks for taking the time to write a review! We want you to be able to easily use our products when you need them most. Please reach us at 1-866-565-2229 so we can learn a bit more and see what we can do to help. We're free to chat between 9am and 5:30pm ET Monday-Friday!
Rating: 
1 2 3 4 5
Submission Date: 
1 month 1 week ago

Loved the 16oz tub, hate the tube

Review Questions: 
Age: 25 to 34 years old
Review Text: 
Desitin works great on my son but like everyone else here, I'm disappointed that the tub has been discontinued. It's very difficult to squeeze the product out of the tube since its so thick and you end up burning through the tubes since they're so tiny. I was holding out hope that it was just a manufacturing problem for the tub and that they'd return; I now see this is an ongoing issue that is unlikely to change. Unfortunately, this means I will be moving on to other products in the hopes of finding something that will work equally well, with less hassle and wastage. You're losing valuable customers with this decision and I hope you'll consider bringing the tub back once you start noticing a decline in your revenues.
Nickname: 
Dod10
Location: 

Dod10 Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
1 month 1 week ago

Bring back 16oz tub of Maximum Strength!!!!

Review Questions: 
Age: 35 to 44 years old
Review Text: 
I don't know why this item was discontinued and its such a shame because it is the ONLY thing that is effective on the market. With that being said, I realize you offer one in a tube but because of its consistency (which is what makes it work so well) its very difficult to get out of the tube. Secondly, there is a good amount lost when packaged this way. You will have a forever happy customer with your 16oz Maximum Strength Desitin, but sadly I will not be a happy customer if forced to purchase a substandard packaging of this product for more money.
Nickname: 
ananda
Location: 
Southern CA

ananda Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Desitin, Customer Service 1 month 1 week ago
Thank you so much for your feedback. We will be sure to pass it on to the rest of our teams. Have a great day!