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NEUTROGENA® Oil-Free Cleansing Wipes Pink Grapefruit

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19
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25
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43

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Product Ratings & Reviews (143 reviews)
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143 reviews 51% recommend this product Write a review

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1 - 8 of 143 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
1 day 1 hour ago

Left me with burns

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
I don't have sensitive skin at all but I got these yesterday and used one once and I literally have burns on my face.
Nickname: 
masham97
Location: 
New Hampshire, USA

masham97 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Services 21 hours 20 min ago
Thank you so much for sharing this with us! We'd love to learn more and help you out, so please give us a call at 1-800-582-4048 from 9AM - 5:30PM ET Monday through Friday. Hope to hear from you soon!
Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 14 hours ago

It burned my face

Review Questions: 
Gender: Female
Age: 25 to 34 years old
Review Text: 
I bought this product a few days ago and I used it for no more than three days. The last day I used it, I just finished wiping off my face when I started feeling how my face burned. Now I have some marks because of that. I was a big fan of Neutrogena products but now I’m so upset that this happened to me because I started using this product trying to eradicate my acne problem and it ended being worse.
Nickname: 
Ari8266
Location: 
Miami, FL, EE. UU.

Ari8266 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer care 2 weeks 3 hours ago
We appreciate your feedback! We want to assure you this is not something we consider common when using any of our products. We would like to gather some details from the wipes you have and find a way to make this right. Please contact us at: 1-800-582-4048 between 9AM to 5:30PM EST Monday-Friday. We hope to hear from you soon!
Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 1 day ago

Smells like rotten grapefruit

Review Questions: 
Gender: Female
Age: 55 to 64 years old
Review Text: 
I don't have the problem with burning that others have, but these wipes smell like grapefruit that is rotten. It's not a nice odor to go to bed with.
Nickname: 
Nisedc
Location: 
Ohio

Nisedc Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
3 weeks 14 hours ago

Horrible product!! Made my entire face break out!

Review Questions: 
Gender: Female
Age: 25 to 34 years old
Review Text: 
I have been buying the regular neutrogena make up removing wipes for YEARS because I love them. When I saw these for acne prone skin, I was all about it. First off, they BURN. The acidic odor is so pungent it's overwhelming. I tried to use it on my eyes and it burned too badly. My eyes stung for a long time after. WORST part: it made my acne SSSOOOO much worse!! What was contained to a small area on my cheeks, spread all over my face!!! I thought I was crazy, no way could a make up remover do that. I stopped using the product and BAM a few days later it almost all went away (except for what was preexisting) worst. Product. Ever.
Nickname: 
Disappointed123
Location: 
Indianapolis, IN, United States

Disappointed123 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Company Services 3 weeks 3 hours ago
We'd like to learn more about your experience with this product. Please give us a call at 1-800-582-4048. We're available Monday-Friday, 9AM-5:30PM ET. We look forward to speaking with you.
Rating: 
1 2 3 4 5
Submission Date: 
3 weeks 5 days ago

Burned my skin!!!!!!

Review Questions: 
Gender: Female
Age: 18 to 24 years old
Review Text: 
I used this product and as I was wiping my face, I felt a stinging sensation in my higher cheekbone. I do not have sensitive skin or severe acne. It has been about a month now and my skin continues to peel!!!!!!! Keep in mind the problem rose after ONE use of the product. Do not recommend after hearing the negative reviews on this product.
Nickname: 
Elizabeth56
Location: 
Los Angeles, CA, United States

Elizabeth56 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 3 weeks 5 days ago
We wouldn't expect this, and we'd like to learn more! Please give us a call at 1-800-582-4048 from 9AM - 5:30PM ET Monday through Friday. Hope to hear from you soon!
Rating: 
1 2 3 4 5
Submission Date: 
1 month 2 weeks ago

Red, irritated, itchy skin 24hrs post use

Review Questions: 
Gender: Female
Age: 25 to 34 years old
Review Text: 
On 2 separate occasions with only using this product, my face broke out with red, irritated, itchy skin 24-hours post use. I do not have sensitive skin and have never had an issue with any neutrogena products until now. I would not recommend this product to anyone.
Nickname: 
Adrienne
Location: 
Fort Worth, TX, United States

Adrienne Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Services 1 month 2 weeks ago
Hi there! We're sorry to hear it didn't work out! We'd like to learn more. When you get a chance, please give us a call at 1-800-582-4048. We're available Monday through Friday, 9AM to 5:30PM ET. We look forward to speaking with you!
Rating: 
1 2 3 4 5
Submission Date: 
1 month 2 weeks ago

They smell great

Review Questions: 
Gender: Female
Review Text: 
I bought these a while ago and I did run out. They work great, but keep in mind NOT to use then to remove makeup, especially eye makeup (mascara, eye liner, ect.) It will burn your eyes and I learned that the hard way.
Nickname: 
avery0516
Location: 
Oregon, United States

avery0516 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 1 month 2 weeks ago
Oh no! Sorry to hear about what happened, Avery0516! We take situations like these very seriously and you are right, we recommend avoiding the immediate eye area. We'd like to learn more about your experience so please connect with us by phone at 1-800-582-4048, Monday-Friday from 9AM-5:30PM ET. Thank you and we hope your eyes are feeling better!
Rating: 
1 2 3 4 5
Submission Date: 
1 month 3 weeks ago

Burns your skin

Review Text: 
I’ve had this product for a while and every time I use it, it irritates my skin more and more. It burns so bad that I have to rinse my face off with water and even after that it still burns.
Nickname: 
Hlb00
Location: 
Louisville, KY, United States

Hlb00 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 1 month 3 weeks ago
Thanks for taking the time to share with us, Hlb00. We're so sorry to hear about your experience with these wipes and want to help. We'd recommend you stop using them and give us a call at 1-800-582-4048, Monday - Friday, from 9:00AM - 5:30PM EST. Thank you!