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NEUTROGENA® Oil-Free Cleansing Wipes Pink Grapefruit

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5
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4
19
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7
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23
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37

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Product Ratings & Reviews (133 reviews)
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133 reviews 53% recommend this product Write a review

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3.1
1 - 8 of 133 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
3 weeks 2 hours ago

It burns!!

Review Questions: 
Skin type: Normal
Gender: Female
Age: 25 to 34 years old
Review Text: 
I usually love the neutrogena make-up removing cloths.. although this one doesn't say makeup remover on it... it tricked me because it's in the same packaging as all the other make-up cloths. So I bought 2 packs of them thinking I would love it because I love all the other grapefruit cleansers and scrubs... NOT. I absolutely hate these cloths. They sting so bad, I have to immediately wash my wash after I use one and moisturizer immediately. So disappointed
Nickname: 
Katie P
Location: 
Sacramento, CA, United States

Katie P Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care Center 2 weeks 6 days ago
We're sorry to hear you didn't like this product! We'd love to learn more about your experience, so when you have a moment, please give us a call at 1-800-582-4048. One of our specialists will be available to chat anytime Monday through Friday between 9 AM to 7 PM ET. Looking forward to speaking with you!
Rating: 
1 2 3 4 5
Submission Date: 
1 month 6 days ago

My Face Is Ruined

Review Questions: 
Skin type: Oily
Gender: Female
Age: 18 to 24 years old
Review Text: 
I am currently in tears over how badly my face is burning. It feels like someone set fire to it after using this product. The skin surrounding my eyes is completely burnt & is now peeling. I did some research on this product prior to writing this post and have noticed I am not the only one suffering... BuzzFeed even made a post about how so many people have gone through the same experience as I am right now. Neutrogena is typically a brand that people suggest to purchase however, I will not be purchasing another product after this pain and humility. I am surprised this product has not been recalled and is still on the shelf. This has been an absolutely horrid experience- Try at your own risk.
Nickname: 
melanie
Location: 
Chicago, IL, United States

melanie Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 1 month 5 days ago
Thank you for writing this review. We'd like to learn more about your experience. Please give us a call at 1-800-582-4048. We're available Monday-Friday, 9AM-7PM ET. We look forward to speaking with you.
Rating: 
1 2 3 4 5
Submission Date: 
1 month 6 days ago

It works

Review Questions: 
Skin type: Combination
Gender: Female
Age: 35 to 44 years old
Review Text: 
I have been using it for over six months, with nmo major break out. I use it when ever I get sweaty during the day and it helped control my break out.
Nickname: 
Madge77
Location: 
Georgia, United States
Custom: 
VerifiedPurchaser

Madge77 Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
2 months 2 weeks ago

It's a NO

Review Questions: 
Skin type: Oily
Gender: Female
Age: 18 to 24 years old
Review Text: 
This product has such a strong chemical smell that it irritated my eyes and skin a little bit. My skin felt tight and extremely dry afterward and I have combination oily skin.I did not like this product at all. Only plus was that it's affordable.
Nickname: 
FSing07
Location: 

FSing07 Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 2 months 2 weeks ago
Thank you for writing this review. We're interested in learning more about your experience. Please give us a call at 1-800-582-4048. We're available Monday-Friday, 9AM-7PM ET. We look forward to speaking with you.
Rating: 
1 2 3 4 5
Submission Date: 
3 months 2 weeks ago

I SWEAR BY THIS

Review Questions: 
Skin type: Combination
Gender: Female
Age: 18 to 24 years old
Review Text: 
my sister and i have medical grade acne... we have both tried almost every product line available proactive, you name it we've tried it. never have we had any major success until my lil found this product. i swear ONE USE and the next day i was asking if she had new foundation because he skin looked SOOOOO good, no red spots, it was SHOCKING!!!!! ALL HER PICKED AT PIMPLES DISAPPEARED OVERNIGHT i used it and got the SAME RESULT. MY SKIN HAS NEVER BEEN CLEARER OR MORE HYDRATED THAN IT HAS IN THE LAST MONTH I loooooooove these wipes and suggest them to everyone i know!!!! Thank you so much !!!!!
Nickname: 
K_Shibby
Location: 

K_Shibby Ratings

Overall: 

1 2 3 4 5

Rating: 
1 2 3 4 5
Submission Date: 
3 months 2 weeks ago

Made me have acne.

Review Questions: 
Skin type: Normal
Gender: Female
Age: 25 to 34 years old
Review Text: 
I'm all for this brand, but the cleansing wipes made my face break out so bad. IT BURNS. I thought I got a bad package or something because the wipes smelled so strongly and burned A LOT when I used them. After using them for a week or so, my face broke out so much. Tiny bumps EVERYWHERE. Then progressively formed lots of pimples. I have never had issues with acne before and have a fairly normal skin type (not dry, not oily). Something was obviously wrong and I wasn't using any other product at the time so I eliminated the wipes and sure enough my face cleared up. I am interested in knowing what caused the breakout. (perhaps the grapefruit? the alcohol content in it? allergic reaction?) anyways, BUYER BEWARE!
Nickname: 
Mariah
Location: 

Mariah Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 3 months 2 weeks ago
Thank you for taking the time to write this review. We wouldn't expect this product to cause burning, or breakouts. We'd like to learn more about your experience. Please give us a call at 1-800-582-4048. We're available Monday-Friday, 9AM-7PM ET. We look forward to speaking with you.
Rating: 
1 2 3 4 5
Submission Date: 
4 months 1 week ago

LOVE IT

Review Questions: 
Skin type: Oily
Gender: Female
Age: 18 to 24 years old
Review Text: 
I've read the other reviews and - not going to lie - sometimes it does feel like burning, especially if you rub it on your eyes (why would you do that). But I guess you get used to it and I would now compare the "burning" sensation to something more like: it feels fresh. I truly love this product and it's now part of my everyday routine. I used to get a little acne now a then, but since i've been using this once a day (before bed, after i rinsed my race), my skin has gotten so much better. It's now clear, acne free and less oily. I strongly recommend this product. Bonus: it smells AWESOME.
Nickname: 
Turf
Location: 

Turf Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 4 months 1 week ago
Thank you for writing this review. We wouldn't expect this product to burn and we'd like to learn more about your experience. Please give us a call at 1-800-582-4048. We're available Monday-Friday, 9AM-7PM ET. We look forward to speaking with you.
Rating: 
1 2 3 4 5
Submission Date: 
4 months 1 week ago

Worst product I've ever used!

Review Questions: 
Gender: Female
Age: 25 to 34 years old
Review Text: 
I've never complain about a face wipe, most do their jobs well or just enough. BUT this time, I used the cleansing wipe with grapefruit because I was having some breakouts and I've used the original makeup remover before and the they are great for the quick wipe off. I used the pink grapefruit wipes for the first time a few nights ago, as I used this product, it was a burning feeling, kind of tingling. I figured since it was the first time I used it was "suppose" to be this way. But as the night went on, my face was so itchy and started getting dry, I just rinsed my face off and just went to bed. This is day 4 and my face has broken into a full face rash, dry and itchy, painful at touch. I've tried everything from witch hazel to calm my skin and other holistic and natural ways to help but it'll either burn or dry out. I don't use any other topical products on my face, I use a natural facial scrub, the same one I have been using for months, and the same makeup for the last year. I will not be buying this product ever again and I hope my face will heal and go back to normal soon.
Nickname: 
Lsel
Location: 

Lsel Ratings

Overall: 

1 2 3 4 5

Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 4 months 1 week ago
Thank you for taking the time to write this review. We wouldn't expect this product to cause a dry, itchy, rash and we'd like to learn more about your experience. Please give us a call at 1-800-582-4048. We're available Monday-Friday, 9AM-7PM ET. We look forward to speaking with you.